Bhargavi Gogineni
Cupertino,USA
Summary
Dedicated and compassionate Veterinary Technician student with strong communication skills and a deep love for animals. Currently pursuing hands-on training in animal care and medical procedures, with a strong interest in supporting veterinary teams through excellent front-desk service. Experienced in customer service, multitasking, and maintaining calm under pressure. Seeking a veterinary clinic receptionist role to contribute to client satisfaction and support clinical operations while gaining practical experience in the veterinary field.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
South Bay Animal Hospital
San Jose, California
01.2026 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Obtained information and history from clients to maintain medical charts.
- Documented and tracked treatment activities.
- Communicated with veterinarians and staff members to maintain patient flow.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
Pet Sitter/Dog Walker
Paws and Claws
10.2024 - Current
- Provided professional dog walking services, ensuring the physical well-being and exercise needs of clients' dogs were met on a daily basis
- Established positive relationships with dogs and gained their trust, creating a safe and enjoyable walking experience for each furry client
- Administered medications and followed specific care instructions for dogs with special needs or health concerns, ensuring their health and safety
- Provided pet sitting services, including feeding, playtime, and companionship, ensuring the well-being and happiness of pets in their own environment
- Maintained open and effective communication with pet owners, providing regular updates on their pets' activities, behavior, and overall well-being
- Managed multiple pets simultaneously
- Maintained cleanliness and sanitation during pet sitting visits, including waste cleanup and litter box maintenance, ensuring a clean and comfortable environment
- Collaborated with pet owners to develop customized care plans, taking into account each pet's preferences, routines, and health requirements
- Maintained a genuine passion for animals, fostering a positive and caring environment for pets under care
- Demonstrated reliability by consistently arriving on time for scheduled pet care visits and walks, building trust with clients
- Prepared food to meet needs of animals under care with appropriate meals.
Veterinary Technician Externship Student
VCA Lawrence Animal Hospital
Santa Clara, CA
06.2025 - 08.2025
- Updated patient medical records to reflect recent treatment, and upload recent treatment documentation.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases, and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Prepared, sterilized, and maintained medical instruments and equipment.
- Administer medications, vaccines, and treatments as instructed by the veterinarian.
- Assisted veterinarians with radiographs and ultrasounds.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Restrained animals to protect veterinarians from potential harm.
Front Desk Sales Associate
Club Pilates
Santa Clara, CA
09.2024 - 08.2025
- Greeted and welcomed guests in a friendly and professional manner, ensuring a positive first impression
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and assisting with special requests
- Maintained accurate guest records and reservation information using computerized systems
- Booked potential members into trial classes
- Processed Membership
- Complete daily tasks in a time-efficient manner
Sales Associate
Howard's Shoes for Children
Cupertino, CA
08.2022 - 06.2024
- Helped parents find shoes for their kids, measured children's feet, explained pro and cons of different shoe brands, answered phones, organized and displayed shoes
Team Member
Somisomi
Cupertino, CA
10.2021 - 05.2022
- Took orders
- Prepared orders
- Stocked
- Trained new employees
- Supervised
Office Assistant/Hostess
Galpao Gaucho Brazilian Steakhouse
Cupertino, CA
07.2019 - 03.2021
- Greeted customers
- Booked events
- Made contacts for said events
- Scan and Uploaded documents
- Responded to emails/phone calls
- Took care of new employee paperwork
- Seated customers
- Answered phones
- Made reservations
Babysitter/Tutor
Care.com
06.2019 - 03.2020
- Watched over children
- Helped with homework
- Helped children learn Math and English
- Supervised and ensured children's safety
Tutor
Kwan Academy
Cupertino, CA
10.2018 - 02.2019
- Watched over kid from 3 to 11 years old
- Helped with homework
KFC Team Member
Kentucky Fried Chicken
Cupertino, CA
07.2016 - 02.2018
- Answered phone calls
- Took orders
- Made orders
- Cleaned
Education
Associate of Science - Veterinary Technician
Penn Foster College
Scottsdale, AZ04.2028
High School Diploma -
Cupertino High School
Cupertino, CA05.2018
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Adaptability and dependability
- Customer service
- Cleanliness maintenance
- Pet feeding
- Client communication
- Regular availability
- Pet care
- Valid driver's license
- Animal safety
- Clean background check
- Client relationship management
- Senior pet care
- Bird handling
- Fear-free handling
- Pet socialization
- Pet control
- Following pet care instructions
- Animal handling and restraint
- Communication skills
Hobbies and Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail.
- Animal Care
- Video Gaming
- I enjoy cooking for friends and family gatherings.
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
- I like working with my hands and fixing things.
- Backpacking and Hiking
Timeline
Customer Service Representative
South Bay Animal Hospital
01.2026 - Current
Veterinary Technician Externship Student
VCA Lawrence Animal Hospital
06.2025 - 08.2025
Pet Sitter/Dog Walker
Paws and Claws
10.2024 - Current
Front Desk Sales Associate
Club Pilates
09.2024 - 08.2025
Sales Associate
Howard's Shoes for Children
08.2022 - 06.2024
Team Member
Somisomi
10.2021 - 05.2022
Office Assistant/Hostess
Galpao Gaucho Brazilian Steakhouse
07.2019 - 03.2021
Babysitter/Tutor
Care.com
06.2019 - 03.2020
Tutor
Kwan Academy
10.2018 - 02.2019
KFC Team Member
Kentucky Fried Chicken
07.2016 - 02.2018
Associate of Science - Veterinary Technician
Penn Foster College
High School Diploma -
Cupertino High School