Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bhargav Sai Peddi Reddy

Hyderabad

Summary

Dynamic Senior Operations Advisor with a proven track record at Amazon, leveraging data analysis and leadership to enhance team productivity and achieve $3.3M in cost savings. Skilled in MySQL and continuous improvement, I excel in driving quality management initiatives and fostering high-performance cultures.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Operations Advisor

Amazon
Hyderabad
12.2024 - Current
  • Directed daily operations for a 20-member team, managing key performance indicators (KPIs) including Case Resolution, Quality Assurance, Reimbursement Accuracy, Shrinkage Control, On-Time Delivery, and Service Commitments.
  • Increased team productivity from 85% to 90% within 30 days by implementing performance management, targeted coaching frameworks, and data-driven action plans.
  • Boosted QA compliance scores from 89.54% to 97.5%, ensuring adherence to standard operating procedures (SOPs) and maintaining service excellence.
  • Designed and implemented a process optimization workaround, reducing operational delays and achieving $3.3M in cost savings, contributing to process efficiency and budget impact.
  • Reduced average case resolution time by 20 minutes per case, enhancing seller support and aligning with Amazon’s Customer Obsession leadership principle.
  • Led structured coaching sessions, initiated continuous improvement initiatives, and drove associate engagement, fostering a culture of accountability and high performance.
  • Trained 45 Level 4 Individual Contributors (ICs) on quality audit protocols and high-value investigation procedures, enhancing onboarding effectiveness, operational readiness, and process adherence.

Senior Operations Auditor

Amazon
Hyderabad
07.2022 - 11.2024
  • Utilized SQL scripting and data analysis to extract and interpret QA metrics from internal databases, supporting transition tracking for 25 new hire classes and onboarding effectiveness for the Learning & Development (L&D) program.
  • Supported budget planning and compliance by managing $5,000 approval workflows, ensuring alignment with onboarding policies, and business goals.
  • Conducted quality audits of frontline associates to assess process adherence, standard operating procedures (SOP) compliance, and identify performance gaps.
  • Led coaching sessions and facilitated WBR (Weekly Business Review) and WPR (Weekly Performance Review) meetings with leadership to present quality trends, insights, and recommendations for continuous improvement.
  • Served as a QA SME by reviewing and evaluating process improvement proposals submitted via internal work management tools; made approval and denial decisions based on risk mitigation, operational efficiency, and business impact.
  • Created and administered 12 monthly knowledge assessments for existing associates to ensure awareness of policy updates, procedural accuracy, and to drive employee engagement and training effectiveness.

FBA Investigation Specialist

Amazon
Hyderabad
08.2020 - 06.2022
  • Responding to the investigator's queries on risk identification decisions through the Andon System.
  • Identifying patterns in seller accounts related to fraud and abuse rings in reference to the inventory purchase-related documents, such as invoices, Brand Registry, and delivery documents, which impact reimbursement decisions.
  • Conducted thorough investigations to verify the grade of inbound inventory risk.
  • Identified and prevented fraud and abuse by detecting recycled returned inventory, collaborating with the Loss Prevention team for destruction processes.
  • Implemented automation of the reimbursement tool, which saved 6,520.04 labor hours across 11 site queues.
  • Proposed tool script changes for process improvement, saving 1,875 labor hours annually.

Education

Bachelor of Engineering - Mechanical Engineering

Osmania University
Hyderabad
07.2019

Skills

  • MySQL
  • MS Advanced Excel
  • Tableau
  • Power BI
  • Quick sight
  • Hubble
  • Python
  • Lean Six Sigma Methodologies
  • Data Analysis
  • Risk Management
  • Quality Management
  • Root Cause Analysis
  • Leadership
  • Project management
  • Stakeholder management
  • Continuous improvement

Certification

  • Certified Google Project Management Professional
  • Certified Google Data Analytics Professional
  • IBM Data visualization and dashboards with Excel and Cognos

Timeline

Senior Operations Advisor

Amazon
12.2024 - Current

Senior Operations Auditor

Amazon
07.2022 - 11.2024

FBA Investigation Specialist

Amazon
08.2020 - 06.2022

Bachelor of Engineering - Mechanical Engineering

Osmania University

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Bhargav Sai Peddi Reddy