Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Languages
Work Availability
Work Preference
Websites
Timeline
AdministrativeAssistant
Bhaskar Chakraborty

Bhaskar Chakraborty

Summary

With over 14 years of expertise in IT operations, network data, and cyber security, I am an aspiring IT service delivery manager. Skilled in leading cross-functional teams and driving project success, I have a strong background in technical management. Known for adaptability and effective collaboration in fast-paced environments, My comprehensive knowledge of Cisco network & security management, endpoint security, such as Palo Alto, Checkpoint, FortiGate Management sets me apart. Along with threat advisory and vulnerability management as per cyber security standards, I have a successful track record in automating delivery schedules, reducing delays and leading high-performing teams to deliver complex IT projects and reduce security incidents. My expertise includes firewall management, threat intelligence, and compliance with industry standards like ITIL. I am skilled in managing enterprise-level network security services and implementing incident response plans.

Overview

14
14
years of professional experience
5
5
Certification

Work History

Senior Technical Manager - Network Security

HCL Technologies Limited
09.2014 - Current
  • Improved overall system performance by identifying bottlenecks in existing infrastructure and recommending appropriate upgrades.
  • Managed multiple simultaneous project timelines effectively, ensuring all tasks were completed on time while maintaining high quality standards.
  • Updated on industry trends and guided team in adopting and implementing Agile methodologies thereby ensuring continuous improvement
  • Promoted industry best practices within the team by conducting training sessions on relevant topics such as cybersecurity, data privacy regulations, and emerging technologies.
  • Contributed to a 30% increase in project revenue and a 35% reduction in unwanted ticket volume through strategic initiatives
  • Developed cross-functional teams for better collaboration, leading to more efficient problem-solving and innovation.
  • Configured, installed, and managed Cisco Routers and Switches in various customer setups
  • Orchestrated a multi-faceted Cyber Security Fusion Centre, enhancing network security services and reducing security incidents
  • Implemented automation initiatives in Delivery Schedules reducing delays by 25%
  • Managed Perimeter Firewall Security and Intrusion Detection Systems, cutting security incidents by 30%
  • Led Cyber Security Fusion Centre projects, overseeing Network Security services for enterprise customers
  • Handled Network security Threat analysis and Change Implementation to lower critical risks
  • Spearheaded security assessments across multiple client environments.

Operations - Lead

IBM Daksh Global Process Limited
10.2013 - 09.2014
  • Provided application support to QuickBooks Canada users, handling escalations and taxation
  • Developed data visualization dashboards for improved stakeholder understanding
  • Trained new hires, oversaw play network setup, and supplied customized resources
  • Cooperated with teams to formulate research strategies
  • Offered application support to QuickBooks Canada users, managing escalations and taxation issues
  • Developed data visualization dashboards
  • Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.

Technical Support Specialist

Bertelsmann Marketing Services India, Arvato Services India
04.2008 - 09.2010
  • Utilized documentation tools to compile process guidelines, ensuring consistency and clarity.
  • Delivered comprehensive technical support, enhancing user proficiency and system reliability.
  • Managed data, generated reports, and maintained comprehensive documentation
  • Provided technical analysis and assistance to Xbox 360 users within the EMEA region
  • Handled inquiries through phone, email, and web, ensuring top-tier technical support
  • Troubleshot hardware, software, and network problems, eliminating malware and threats

Technical Support Executive

Wipro Limited
09.2007 - 03.2008
  • Troubleshot complex technical issues, improving system performance for enhanced user experiences.
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
  • Reduced call wait times by implementing effective time management techniques during high-volume periods.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Elevated to Resolution Expert for advanced outbound support
  • Delivered technical support to Dell users, resolving a wide range of issues.

Education

Bachelor of Technology - Mechanical

I.E.C College of Engineering And Technology
01-2008

High School Senior Secondary - Science

Chinmaya Vidyalaya
01-2002

Skills

  • IT infrastructure
  • Product management
  • Information security
  • Network configuration
  • ITIL
  • Cybersecurity
  • Firewall & Endpoint Security
  • Agile Methodology
  • Security Operations & Risk Assessment
  • Cisco Network Management
  • Threat Intelligence & Vulnerability Management
  • Service Delivery & IT Operations
  • Excellent communication

Certification

  • PRINCE2 Agile Foundation, 01/01/19
  • Cisco Certified Specialist - Enterprise SDWAN Implementation, 01/01/18
  • CCNP Route, 01/01/17
  • ITIL Foundation, 01/01/15
  • CCNA - Cisco Certified Network Administrator, 01/01/14

Accomplishments

  • Orchestrated a multi-faceted Cyber Security Fusion Centre, enhancing network security services and reducing security incidents.
  • Contributed to a 30% increase in project revenue and a 35% reduction in unwanted ticket volume through strategic initiatives.
  • Implemented automation initiatives in Delivery Schedules reducing delays by 25%
  • Managed Perimeter Firewall Security, Web Application Firewall, and Intrusion Detection Systems, cutting security incidents by 30%
  • Led Cyber Security Fusion Centre projects, overseeing Network Security services for enterprise customers
  • Handled Network security Threat analysis and Change Implementation to lower critical risks
  • Fostered durable client relationships contributing to a 25% rise in project revenue
  • Conducted security assessments across multiple client environments
  • Updated on industry trends and guided team in adopting and implementing Agile methodologies thereby ensuring continuous improvement.

Hobbies and Interests

  • Strategy Gaming
  • Tech Blogging
  • Cybersecurity Research
  • Networking Community Participation

Languages

English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancement

Timeline

Senior Technical Manager - Network Security

HCL Technologies Limited
09.2014 - Current

Operations - Lead

IBM Daksh Global Process Limited
10.2013 - 09.2014

Technical Support Specialist

Bertelsmann Marketing Services India, Arvato Services India
04.2008 - 09.2010

Technical Support Executive

Wipro Limited
09.2007 - 03.2008

Bachelor of Technology - Mechanical

I.E.C College of Engineering And Technology

High School Senior Secondary - Science

Chinmaya Vidyalaya
Bhaskar Chakraborty