Summary
Overview
Work History
Technical Skills
Core competencies
Certification
Companies
Timeline
Generic

Bhaskar Telkala

Fremont,CA

Summary

Adept ServiceNow & PagerDuty Specialist with a proven track record at Workday, I've masterfully automated 80% of end-to-end flows, significantly accelerating release cycles. My expertise in Software Asset Management, stakeholder engagement and technical troubleshooting has empowered organizations to achieve substantial savings and enhance decision-making processes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

ServiceNow & PagerDuty Specialist | Test Architect

Workday
Pleasanton, CA
04.2016 - Current
  • Implemented right-sizing capability as part of a cloud cost optimization initiative, helping vertical organizations save thousands of dollars on unused and under-utilized licenses.
  • Automated 80% of end-to-end flows, which helped reduce the testing effort from 4 weeks to 4 days, and this helped speed up the release cycle for our major platform upgrades.
  • Empowered business stakeholders with data-driven decision-making capabilities by designing, implementing, and driving essential ITSM processes.
  • Partnered with application owners and IT teams (architecture, consultants, operations, and product) to understand application features, identify gaps, and define and execute a business transformation roadmap.
  • Drove improved application visibility and compliance across the SaaS portfolio.
  • Collaborate with business customers and the Asset Governance team to comprehend the business objectives by establishing regular communication channels, and facilitate open dialogue and knowledge sharing, actively listening to concerns, challenges, and aspirations to gain a deep understanding of their business needs.
  • Responsible for process definition, functional and technical design, and architecture.
  • ServiceNow Development and Integration: Customize and develop ServiceNow applications (including scripting, workflows, and UI modifications) to meet specific ITSM, ITAM, and PPM requirements, including Demand Management.
  • Facilitate seamless integration with other enterprise systems like JAMF, Intune, Sevco, PagerDuty, and AssetTrack. etc
  • Led cloud infrastructure support initiatives, including cloud automation, and synthetic monitoring.
  • Stakeholder Engagement & Training: Collaborate with internal stakeholders to understand their ITAM needs, translate them into technical requirements, and provide tailored solutions. Conduct workshops and training sessions to ensure effective adoption and utilization of ServiceNow.
  • Fostered collaboration between operational and support teams to drive synergy and enhance application support processes.

QA Lead | Digital Transformation & Integration

Infogain | NetApp
Sunnyvale, California
04.2011 - 03.2016
  • Integration & Testing: Led integration testing for ServiceNow projects, collaborating with system owners to document environments and ensure smooth system integration. Validated 10+ systems including databases, GUI, and WSDL, for end-to-end testing. Played a key role in gap analysis for migration from CenterStone to ServiceNow.
  • Automation & QA Strategy: Contributed to automating Salesforce Order, Case, Contact, and Tenant management in an agile environment. Developed test strategies, defect tracking, and leveraged tools like SOAP UI and HP Service Test for web services validation and automation.
  • Digital Transformation & Process Improvement: Successfully executed the Quote-to-Cash transition from a legacy quoting system to Salesforce CPQ, enabling subscription-based digital transformation.
  • Cross-Platform & ITIL Expertise: Tested applications across various platforms, including mobile devices and networks, with strong exposure to ITIL processes.
  • Training & Release Management: Conducted ServiceNow application training globally, designed report configurations, defined release sizing, and managed on-site/offshore QA deliverables.

Technical Skills

  • SaaS Platforms & ITSM: ServiceNow, Salesforce, Workday HR & Fin, Productiv, PagerDuty, Snowflake, Jira, Confluence
  • Programming Languages: C, C++, Visual Basic, Java
  • Scripting & Automation: JavaScript, VBScript, Perl, Python
  • Databases & RDBMS: Oracle 9i, DB2, SQL Server 7.0, Microsoft Access
  • Integration & Middleware Tools: BPEL, SOA 11g, TIBCO, SnapLogic, Workato

Core competencies

  • Leading and driving cross-functional initiatives with alignment, action, and accountability
  • ITSM Implementation (Incident, Change, Problem, Asset Management)
  • Led SaaS application management and governance initiatives
  • ServiceNow Development & Integration
  • Test Automation (Tosca, qTest, NeoLoad)
  • Data-Driven Decision-Making and Compliance

Certification

● Strategy and Ops Q1 Spotlight Award.

● ServiceNow Certified System Administrator.

● ITIL Certified.
● Establish a standard QA Metrics

Dashboard across Business

Technology.
● Tricentis Tool's implementation,

roll-out, and user training.

Companies

  • HCM and Finance: Workday
  • Data Infrastructure: NetApp
  • Healthcare: Surgical Information Systems (SIS)
  • Marketing and Media: Valassis
  • Cybersecurity: MessageLabs

Timeline

ServiceNow & PagerDuty Specialist | Test Architect

Workday
04.2016 - Current

QA Lead | Digital Transformation & Integration

Infogain | NetApp
04.2011 - 03.2016

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Bhaskar Telkala