Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bhavana Gangadharesh

Summary

  • Having close to 5 years of Software Testing, experience in developing Test Plan, Test cases, Test Scripts and Test reports.
  • Involved in requirement analysis, design, development and implementation for verification/ validation with respect to quality assurance activities.
  • Knowledge and experience in Digital Marketing – Email , SMS.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst

Salesforce
Remote, Minnesota
01.2022 - Current
  • Provide quality assurance reviews and other
    support throughout the process of launching Marketing Cloud email
    campaigns, related landing pages and SMS sends.
  • Performed manual and automation testing in salesforce platform.

Digital Quality Control Manager

GSW, Syneos Health
Remote
05.2021 - 09.2021
  • Responsible for planning and coordinating quality activities for all inspection personnel.
  • Managing existing and ongoing employee training for QC process.
  • Conducted functional QC in staging environment on all browsers and devices and also performed the ticket scrubbing when required.
  • Tested workflows, templates and processes to run email and other campaigns.
  • QC checklist –Updating and maintenances

Quality Assurance Associate

WELLS FARGO
Minneapolis, Minnesota
07.2019 - 01.2021
  • Interacted with the Developers to understand the application architecture and recommend testing strategy.
  • Collaborated with development team to identify faults to avoid frauds on the existing accounts.
  • Worked with Business analyst to revise ambiguous, incomplete or incorrect functional or non-functional requirements.
  • Executed manual tests and analyzed outcomes against expected results.

Quality Analyst

ZEST MONEY
Bangalore, Karnataka
06.2017 - 08.2017
  • Performed regression testing on staging environment and was responsible for end to end data management throughout the process.
  • Used SQL queries to verify the test results of data collected while testing.
  • Log defects and coordinated the progress of defects to ensure timely delivery of the project.

Business Test Analyst

IBM
Bangalore, Karnataka
04.2015 - 05.2016
  • Executed manual tests and analyze outcomes against expected results.
  • Identify and document financial and its environment defects .
  • Worked with developers to analyze and resolve the defects.

Technical Associate

HEWLETT PACKARD
Bangalore, Karnataka
11.2013 - 10.2014
  • Designed process to reduce technical escalations to management, increase productivity and reduced response time to production.
  • Implemented and suggested various best practices and high quality process for documentation, testing which helped to increase customer satisfaction by more than 40%.
  • Created visually impactful dashboards in Excel for data reporting by using pivot tables and VLOOKUP.
  • Validated and assessed solution design throughout the project with customers and prospects.

Associate Software Engineer-Intern

EdGE Network
Bangalore, Karnataka
06.2013 - 10.2013
  • Extracted data from all the available sources and pre-processed the extracted data.
  • Analyzed the effectiveness of non-relatable data and reported the same.
  • Reported any anomalies or any duplicate trends found.

Education

MBA - Information Technology

INDIAN SCHOOL oF BUSINESS MANAGEMENT
India
06.2018

Bachelor of Science - Information Science Engineering

EAST WEST INSTITUTE oF TECHNOLOGY
India
04.2013

Skills

  • Testing - Functional Testing , Regression Testing and Negative Testing, User Acceptance testing, Performance/Load/Stress Testing, Statistical Data Analysis, Predictive Modeling Analysis, Data Visualization, Descriptive Analysis
  • Tools - JIRA, q-Test, QTP, Assembla, Confluence, HP Quality Centre, HP Quality Center
  • Database - SQL, Oracle
  • API- SOUP UI
  • Technology: Salesforce Marketing Cloud – Email, Mobile Connect, Mobile Push, Journey Builder, Content Builder, Audience Builder, Contact Builder, Automation Studio, Interaction Studio

Certification

  • Salesforce Marketing Cloud Admin Certified. Issued Jan 2022.

Timeline

Quality Assurance Analyst

Salesforce
01.2022 - Current

Digital Quality Control Manager

GSW, Syneos Health
05.2021 - 09.2021

Quality Assurance Associate

WELLS FARGO
07.2019 - 01.2021

Quality Analyst

ZEST MONEY
06.2017 - 08.2017

Business Test Analyst

IBM
04.2015 - 05.2016

Technical Associate

HEWLETT PACKARD
11.2013 - 10.2014

Associate Software Engineer-Intern

EdGE Network
06.2013 - 10.2013

MBA - Information Technology

INDIAN SCHOOL oF BUSINESS MANAGEMENT

Bachelor of Science - Information Science Engineering

EAST WEST INSTITUTE oF TECHNOLOGY

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Bhavana Gangadharesh