Bhavana Gangadharesh
Summary
- Having close to 5 years of Software Testing, experience in developing Test Plan, Test cases, Test Scripts and Test reports.
- Involved in requirement analysis, design, development and implementation for verification/ validation with respect to quality assurance activities.
- Knowledge and experience in Digital Marketing – Email , SMS.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Salesforce
Remote , Minnesota
2022.01 - Current
- Provide quality assurance reviews and other
support throughout the process of launching Marketing Cloud email
campaigns, related landing pages and SMS sends. - Performed manual and automation testing in salesforce platform.
Digital Quality Control Manager
GSW, Syneos Health
Remote
2021.05 - 2021.09
- Responsible for planning and coordinating quality activities for all inspection personnel.
- Managing existing and ongoing employee training for QC process.
- Conducted functional QC in staging environment on all browsers and devices and also performed the ticket scrubbing when required.
- Tested workflows, templates and processes to run email and other campaigns.
- QC checklist –Updating and maintenances
Quality Assurance Associate
WELLS FARGO
Minneapolis , Minnesota
2019.07 - 2021.01
- Interacted with the Developers to understand the application architecture and recommend testing strategy.
- Collaborated with development team to identify faults to avoid frauds on the existing accounts.
- Worked with Business analyst to revise ambiguous, incomplete or incorrect functional or non-functional requirements.
- Executed manual tests and analyzed outcomes against expected results.
Quality Analyst
ZEST MONEY
Bangalore , Karnataka
2017.06 - 2017.08
- Performed regression testing on staging environment and was responsible for end to end data management throughout the process.
- Used SQL queries to verify the test results of data collected while testing.
- Log defects and coordinated the progress of defects to ensure timely delivery of the project.
Business Test Analyst
IBM
Bangalore , Karnataka
2015.04 - 2016.05
- Executed manual tests and analyze outcomes against expected results.
- Identify and document financial and its environment defects .
- Worked with developers to analyze and resolve the defects.
Technical Associate
HEWLETT PACKARD
Bangalore , Karnataka
2013.11 - 2014.10
- Designed process to reduce technical escalations to management, increase productivity and reduced response time to production.
- Implemented and suggested various best practices and high quality process for documentation, testing which helped to increase customer satisfaction by more than 40%.
- Created visually impactful dashboards in Excel for data reporting by using pivot tables and VLOOKUP.
- Validated and assessed solution design throughout the project with customers and prospects.
Associate Software Engineer-Intern
EdGE Network
Bangalore , Karnataka
2013.06 - 2013.10
- Extracted data from all the available sources and pre-processed the extracted data.
- Analyzed the effectiveness of non-relatable data and reported the same.
- Reported any anomalies or any duplicate trends found.
Education
MBA - Information Technology
INDIAN SCHOOL oF BUSINESS MANAGEMENT
India06.2018
Bachelor of Science - Information Science Engineering
EAST WEST INSTITUTE oF TECHNOLOGY
India04.2013
Skills
- Testing - Functional Testing , Regression Testing and Negative Testing, User Acceptance testing, Performance/Load/Stress Testing, Statistical Data Analysis, Predictive Modeling Analysis, Data Visualization, Descriptive Analysis.
- Tools - JIRA, q-Test, QTP, Assembla, Confluence, HP Quality Centre, HP Quality Center
- Database - SQL, Oracle.
- API- SOUP UI
- Technology: Salesforce Marketing Cloud – Email, Mobile Connect, Mobile Push, Journey Builder, Content Builder, Audience Builder, Contact Builder, Automation Studio, Interaction Studio.
Certification
- Salesforce Marketing Cloud Admin Certified. Issued Jan 2022.
Timeline
Quality Assurance Analyst
Salesforce
2022.01 - Current
Digital Quality Control Manager
GSW, Syneos Health
2021.05 - 2021.09
Quality Assurance Associate
WELLS FARGO
2019.07 - 2021.01
Quality Analyst
ZEST MONEY
2017.06 - 2017.08
Business Test Analyst
IBM
2015.04 - 2016.05
Technical Associate
HEWLETT PACKARD
2013.11 - 2014.10
Associate Software Engineer-Intern
EdGE Network
2013.06 - 2013.10
MBA - Information Technology
INDIAN SCHOOL oF BUSINESS MANAGEMENT
Bachelor of Science - Information Science Engineering
EAST WEST INSTITUTE oF TECHNOLOGY
- Salesforce Marketing Cloud Admin Certified. Issued Jan 2022.