Bhumika Adhikari
Customer Care/Interpreter/ Almost Everything
Pickerington,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Serenity Home Health, LLC
04.2024 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
Inventory Management Clerk
DHL Express
09.2022 - 11.2023
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Organized periodic physical inventories to validate system data accuracy, identifying discrepancies before they impacted business operations.
- Reduced stock discrepancies with diligent record-keeping and thorough investigations of variances.
- Ensured compliance with company policies and safety regulations, promoting a safe work environment for all employees.
- Maintained accurate documentation of inbound and outbound shipments, facilitating timely order processing and delivery.
Interpreter
Bhutanese Community in Utah
05.2016 - 10.2022
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone, and emotion as closely as possible.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
Community Service Volunteer Organizer
International Rescue Committee, IRC
02.2009 - 06.2022
- Provided timely reports on project results to stakeholders including board members, donors, and community partners.
- Strengthened relationships with local organizations by coordinating collaborative service projects.
- Exhibited excellent communications and customer service relations skills.
- Promoted physical activity and health, leading by example and participating in community sports leagues.
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
Pre-K Teacher
Little Scholar's Quality Day Care
03.2015 - 08.2017
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Cash Register Operator
Walmart Super Center
02.2010 - 05.2012
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
- Contributed to sales goals by upselling promotional items during the checkout process.
- Handled returns and exchanges efficiently, adhering to store policies while maintaining a focus on customer satisfaction.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Yoga Instructor
Elder Awareness
01.2000 - 01.2002
- Contributed to the development of studio workshops and training programs, fostering an environment conducive to ongoing learning and progress.
- Maintained a safe and inviting studio environment, fostering a sense of community among participants.
- Promoted physical strength by integrating targeted exercises into dynamic vinyasa flows during classes.
- Cultivated strong relationships with clients through empathetic listening skills and compassionate communication strategies.
- Participated in continuing education opportunities to stay up-to-date on industry trends, enhancing the quality of instruction provided to clients over time continuously.
- Inspired personal growth within students by incorporating yogic philosophy teachings into lessons when appropriate.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Developed and implemented fitness assessment system to evaluate progress of participants.
Education
Meadowbrook Campus Salt Lake City, Utah - ADVANCED TECHNOLOGY
Community Access To Technology
Sociology (Criminology And Juvenile Justice Minor) - BSC
University of Utah College
Salt Lake City, UT08.2022
Salt Lake Community College, Utah - Advance Hardware And Software Programming
Certificate in Community Technology Program
UTAH06.2019
Associate Degree Communication - Communication Studies
Laughter Yoga Certified Trainer
05.2019
MCSA Microsoft Certification - Computer Programming, Vendor Certification
Basic Technology I & II (Certified)
05.2011
Associate Certificate in Education - Social Sciences Education
Surya Sen College of West Bengal, India
02.2003
High School Diploma -
Tri-Ratna Secondary School, Nepal
10.2001
Skills
- Ability to handle any situations calmly and quickly, treats others with courtesy, sensitivity, and respect
- Strong communication, interpersonal and customer service skills, ability to create strong professional relationships at all levels within the Organization
- Detail-oriented and possess strong organizational skills, ability to multi-tasking with to function well in a high-paced environment
- Positive attitude and results-oriented work ethic, ability to self-monitor progress against project goals and employ corrective actions if necessary
- Demonstrated aptitude for problem-solving, assertive but diplomatic when necessary
- Considers and responds appropriately to the needs and feelings of different people in different situations
- Experienced in Assisting clients to complete their documentation when required
- Knowledge of taking advantages different training assessments for the improvement of the work ethic and professional development
- Knowledge about customer care and customer relations with exceptional working experience
- Leadership training certified in many technical programs
- Experienced Cultural sensitivity including seven years of experience working with people from different ethnic groups and cultures
- Organizational, and leadership skills, worked as customer service representative for Nordstrom and International Rescue Community for 8 plus years
- Well Skilled in handling any sorts of situation at workplace, school, or any unexpected situation
- Excellent communication skills with the associate degree in communication
- Tri-lingual (Nepali, English, Hindi) plus expectational skills to understand human relations and administer human services and resources as needed for the situation
- Team player with the ability to motivate and support colleagues, with dedication to complete the assigned task with quality on time
- Creative, co-operative, and punctual with excellent problem-solving skills
Fluent Bilingualism
Professional ethics
Interpersonal Communication
Client Support
Client Confidentiality
Intercultural Sensitivity
Multitasking
References
- Amy Dott Egan Harmer, Executive Director, Utah Refugee Connection, 801-550-2233
- Gordon Poul, Academic and Carrier Advisor, Salt Lake Community College, 801-957-3125
- Sara Hamilton, Programme Coordinator, Utah Refugee services, 801-319-5685
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of plus 350 staff members.
- Collaborated with team of plus 9 in the development of community awareness programe.
- Achieved excellent result through effectively helping with inventory management at DHL
Timeline
Personal Care Assistant
Serenity Home Health, LLC
04.2024 - Current
Inventory Management Clerk
DHL Express
09.2022 - 11.2023
Interpreter
Bhutanese Community in Utah
05.2016 - 10.2022
Pre-K Teacher
Little Scholar's Quality Day Care
03.2015 - 08.2017
Cash Register Operator
Walmart Super Center
02.2010 - 05.2012
Community Service Volunteer Organizer
International Rescue Committee, IRC
02.2009 - 06.2022
Yoga Instructor
Elder Awareness
01.2000 - 01.2002
Meadowbrook Campus Salt Lake City, Utah - ADVANCED TECHNOLOGY
Community Access To Technology
Sociology (Criminology And Juvenile Justice Minor) - BSC
University of Utah College
Salt Lake Community College, Utah - Advance Hardware And Software Programming
Certificate in Community Technology Program
Associate Degree Communication - Communication Studies
Laughter Yoga Certified Trainer
MCSA Microsoft Certification - Computer Programming, Vendor Certification
Basic Technology I & II (Certified)
Associate Certificate in Education - Social Sciences Education
Surya Sen College of West Bengal, India
High School Diploma -
Tri-Ratna Secondary School, Nepal
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balancePersonal development programsTeam Building / Company RetreatsCompany CultureWork from home optionInterests
Live life to the fullest
Bring smile in every face that passed by me
Visit religious countries and places (INDIA)
Affiliations
- Any organization that is related to the value of humanity
- Yoga and personal awareness.
Quote
Sense of oneness towards every living beings let us to create a world where peace, happiness and joys reigns towards supreme, where each and every soul will be recognized, valued and honored whole heartedly for its unique and divine essence.
Bhumee
Software
MW,ME,MPP,MO, mySQL, EXCEL, TABLEAU,JAVA, PHP, HTML,CSS, JAVASCRIPT
IOS, android, ocr, data management system, adobe photoshop, illustrator
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