Bhupinder Sharma
Columbia,Maryland
Summary
Seasoned Customer Associate with one years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Marshal Retail Group
2023.07 - Current
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assisted in setting up promotional displays to attract customer attention towards specific products or brands.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Team Supervisor
Marrymint High School
2018.03 - 2023.01
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
Education
Master of Arts - History Teacher Education
Punjabi University Patiala
Patiala Punjab (India)2009
Skills
- Customer Support
- Customer Service
- Inventory Control
- Computer Skills
- Calm Under Pressure
- Product Sales
- Document and Records Management
- Money handling abilities
- MS Office
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Complaint Handling
- Customer Complaint Resolution
Timeline
Customer Service Associate
Marshal Retail Group
2023.07 - Current
Team Supervisor
Marrymint High School
2018.03 - 2023.01
Master of Arts - History Teacher Education
Punjabi University Patiala
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