BHUPINDER SINGH RANA
WOODSIDE,UNITED STATES
Summary
Dedicated and results-driven customer service and hospitality professional with over six years of experience delivering exceptional service across front desk operations, hospitality, supervision, and customer-facing roles. Proven ability to lead teams, resolve issues promptly, and create welcoming environments that enhance customer satisfaction and loyalty. Skilled in problem-solving, communication, and process improvement, with a strong focus on ensuring smooth operations, and exceeding service expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SUPERVISOR SERVER
Dosa Delight
Jackson Heights, United States
04.2024 - 06.2025
- Fostered a positive team environment, enhancing staff morale and promoting collaboration among servers for improved service delivery.
- Streamlined daily operations by implementing efficient table management, resulting in a noticeable increase in customer turnover.
- Analyzed customer feedback to refine menu offerings, leading to marked gains in customer satisfaction and repeat visits.
FRONT DESK SUPERVISOR
Wingville Takeaway
Bolton, United Kingdom
06.2023 - 11.2023
- Streamlined front desk operations, improving guest check-in efficiency and enhancing overall customer experience.
- Coordinated with kitchen staff to ensure timely order delivery, resulting in marked improvements in service speed.
- Monitored guest feedback trends to implement service improvements, leading to noticeable gains in satisfaction scores.
HEALTHCARE ASSISTANT (PART-TIME)
Guardian Home Care
Bolton, United Kingdom
03.2023 - 11.2023
- Assisted in administering medications, resulting in improved adherence to treatment plans and noticeable health outcomes.
- Monitored patient vital signs and reported changes, enabling timely interventions and contributing to patient safety.
- Engaged with patients and families to build trust and rapport, creating a positive environment that encourages open communication.
SALES SUPERVISOR
Best One
Bolton, United Kingdom
02.2022 - 06.2023
- Lead a team of sales associates to achieve quarterly targets, resulting in a noticeable increase in overall store revenue.
- Implemented a new inventory management system, streamlining operations and reducing stock discrepancies, which elevated efficiency.
- Promoted a positive team culture through regular feedback sessions, enhancing communication and collaboration among staff.
SALES SUPERVISOR
Dawett Retail Store
Bolton, United Kingdom
11.2020 - 02.2022
- Oversaw sales team operations, driving a marked increase in monthly revenue by enhancing training programs and optimizing sales strategies.
- Fostered a customer-centric environment by implementing feedback loops, significantly improving customer satisfaction ratings and repeat business.
- Analyzed sales data to identify trends, enabling targeted promotions that led to noticeable gains in seasonal sales performance.
COMPUTER OPERATOR
Shiv Forms
Ludhiana, India
02.2019 - 02.2020
- Managed data entry tasks, optimizing workflow efficiency, enhancing accuracy, resolving technical issues.
- Managed data entry processes to ensure accuracy, leading to substantial improvements in report generation and decisionmaking efficiency.
- Analyzed system performance metrics, identifying bottlenecks that resulted in optimized operational workflows and enhanced productivity.
Education
CERTIFICATE OF HIGHER EDUCATION - SCIENCE
R.S. Model Senior Secondary School
India04.2018
Skills
- Customer service and support
- Team leadership
- Sales management
- Data management
- Problem solving
- Staff training
- Documentation and record keeping
- First aid and health education
- Quality control
- Risk management
- Patient care and healthcare protocols
- Communication skills
Hobbies and Interests
- Meditation
- Yoga
- Chess
Languages
- English, Highly proficient
- Hindi, Native
- Punjabi, Native
Certification
- HIGHFIELD LEVEL 2 AWARD FOR DOOR SUPERVISORS IN THE PRIVATE SECURITY INDUSTRY (Bolton Security Ltd) Dec 2021 - Jan 2022
- HEALTH CARE TRAINING CERTIFICATE COURSE PACKAGE (Florence Academy ) May 2023 - Jun 2023
- CERTIFICATE IN FOOD PROTECTION (New York City Department of Health and Mental Hygiene) June 2025 - Jun 2025
References
References available upon request.
Timeline
SUPERVISOR SERVER
Dosa Delight
04.2024 - 06.2025
FRONT DESK SUPERVISOR
Wingville Takeaway
06.2023 - 11.2023
HEALTHCARE ASSISTANT (PART-TIME)
Guardian Home Care
03.2023 - 11.2023
SALES SUPERVISOR
Best One
02.2022 - 06.2023
SALES SUPERVISOR
Dawett Retail Store
11.2020 - 02.2022
COMPUTER OPERATOR
Shiv Forms
02.2019 - 02.2020
CERTIFICATE OF HIGHER EDUCATION - SCIENCE
R.S. Model Senior Secondary School
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