Bialajah Brown
Baltimore,MD
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Baltimore County Detention Center
01.2022 - 12.2023
- Promote Security/Safety
- Maintained records of prisoners' identification and charges.
- Responds to codes
- Input Data (Movements, answer request etc)
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Guarded facility entrances to screen visitors.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Conducted fire, safety and sanitation inspections.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Customer Service Representative
BGE Home
08.2020 - 12.2021
- Company Overview: Temp Agency
- Schedule and cancel HVAC appointments
- Participated in or handles special projects (Peak Rewards) – Assisted customers during Energy Savings Day
- Set up and cancel home warranties
- Resolve customers problems and concerns
- Temp Agency
- Developed strong customer relationships to encourage repeat business.
- Provided top quality control and eliminated downtime to maximize revenue.
Medical Billing Specialist
Associated Administrators LLC
04.2019 - 06.2020
- Process 150 or more electronic claims a day/10-15 paper claims
- Follow-ups on claims that’s pending
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Review/Resolve delinquent accounts
- Accident claims
- Data Entry
- HIPAA claims and regulations
- Manage client needs and respond to client requests
- Sent clinical request and missing information letters to obtain incomplete information.
- Reconciled rejected claims using automated adjudication software systems.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Submitted claims to insurance companies.
Medical Administrative Assistant
SENTIENT
02.2016 - 03.2019
- Payment posting/EOB’s
- Protect and maintain strict confidentiality of patient information(HIPAA)
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Handling Inbound and Outbound calls to insurances and/or clients/physicians.
- Submitted diagnosis and procedure codes for insurance companies.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed physician calendar, scheduling patient appointments and procedures.
- Medical records receiving and scanning
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
ELIGIBILITY REP
Trident/MobileXUSA
11.2015 - 02.2016
- Company Overview: Externship
- Medical billing/ coding for office visits and other procedures
- Verify eligibly of coverage with state Medicare/Medicaid agencies and commercial insurance companies
- Updated patient demographics in patient accounts
- Follow Up with Insurance Companies/State Medicaid Agencies to determine status of claims
- Externship
Education
Medical billing and coding -
Tesst college of technology
11.2015
High school -
Dulaney high school
05.2013
Skills
- Detail Oriented
- Organization/Multitask skills
- Problem Solving
- Advance in Microsoft words
- PowerPoint
- Excel
- Typing at 40-50 WPM
- CRM
- Microsoft Office
- EHR/EMR
- Medical Terminology
- Excellent Customer Service
- Perimeter control
- Inmate monitoring
- Gang awareness
- Radio communication
- Firearms proficiency
- Security procedures
- Multi-line phone operations
- Healthcare billing
Activities
I am an overachiever, I tend to help my team/co-workers out once I’ am finish my daily projects or caught up to date with my work. Not only do I take pride in my work to make myself noticeable, but I will go beyond to make my company look good to draw new clients each and every day. Love what I do.
Timeline
Correctional Officer
Baltimore County Detention Center
01.2022 - 12.2023
Customer Service Representative
BGE Home
08.2020 - 12.2021
Medical Billing Specialist
Associated Administrators LLC
04.2019 - 06.2020
Medical Administrative Assistant
SENTIENT
02.2016 - 03.2019
ELIGIBILITY REP
Trident/MobileXUSA
11.2015 - 02.2016
Medical billing and coding -
Tesst college of technology
High school -
Dulaney high school