Bianca A. Delafuente
Wellington
Summary
Highly motivated and experienced with patient care and clinical operations in the field of pain management. Able to adapt to any setting. Utilize effective communication and administrative skills to enhance patient experiences. Knowledge of medical protocols and procedures ensuring smooth clinic functionality.
Overview
2027
2027
years of professional experience
Work History
Lead Medical Assistant
Physician Partners of America
11.2019 - Current
- Assist physician during examination
- Perform basic laboratory tests / review lab orders
- Prepare patient for examination and obtain vital signs
- Update EHR/ secure patient information
- Explain treatment to patients as ordered by physician
- Schedule procedures/ appointments
- Request referrals
- Process prior authorization for medications
- Manage prescription refills
- Transmit patient orders / assist with surgical clearances
- Run and reconcile daily work queues/ inbox to close care gaps
- Collaborate with healthcare professionals to enhance patient care delivery and outcomes.
- Mentored new staff on operational protocols, enhancing team efficiency and service quality.
- Led initiatives to improve patient satisfaction through effective communication and support systems.
- Built strong relationships with patients through effective communication skills
Certified Surgical Technologist
Physican Partners of America
2023 - 12.2024
- Assisted in preparing and sterilizing surgical instruments and equipment for procedures.
- Provided support in positioning patients and draping surgical areas appropriately.
- Managed inventory of surgical supplies, ensuring availability for upcoming procedures.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Played a key role in reducing OR turnaround time by implementing process improvements for equipment preparation and room cleanup procedures.
Office Manager
Surgery Partners
10.2017 - 11.2019
- Maintain order in office by directly supervising up to 10 employees
- Data / EHR entry
- Conflict resolution
- Prepare patients for examination
- Handle authorization requests
- Handle administrative tasks
- Coaching
- Supply management
- Billing
Education
Associates in Science - Surgical Technology
Palm Beach State College
Skills
- Ability to work well under stressful and emergent situations
- Able to act quickly and efficiently
- Time management and organization
- Possess manual dexterity
- Empathetic
- Great communication skills
- Professional networking
- Critical thinking
- Compassionate
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Medical Assistant
Physician Partners of America
11.2019 - Current
Office Manager
Surgery Partners
10.2017 - 11.2019
Certified Surgical Technologist
Physican Partners of America
2023 - 12.2024
Associates in Science - Surgical Technology
Palm Beach State College