Bianca Armstead
Houston,TX
Summary
Seasoned Customer Associate with 10 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
1
1
Language
Work History
Customer Service Associate
VXI Global Solutions LLC
10.2022 - Current
- Handled customer inquiries over phone and email by providing precise information and addressing concerns effectively
- Professionally and promptly resolved customer complaints to ensure customer satisfaction
- Collaborated with cross-functional teams to address and resolve complex issues
- Utilized CRM software to document customer interactions, track issues, and provide necessary follow-ups
- Tailored sales orders to align with customers' interests, hobbies, and business needs
- Identified opportunities to recommend additional products or services that could benefit the customer
- Stayed informed on product knowledge, company policies, and industry trends to offer accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Credit Repair Specialist
Lawful Credit Restoration
11.2020 - 09.2022
- Delivered comprehensive training on credit repair laws, regulations, and company protocols
- Provided ongoing professional development opportunities to ensure that staff are up-to-date on industry changes and best practices
- Enhanced credit scores of diverse clientele by identifying and rectifying negative entries on credit reports
- Formulated tailored strategies to improve credit profiles through in-depth evaluations of credit histories
- Negotiated with creditors and credit bureaus to settle disputes and rectify inaccuracies on clients' credit reports
- Offered financial literacy education and guidance on prudent credit management to clients.
- Coordinated closely with colleagues from other departments to optimize client outcomes through collaborative efforts.
Chat Support Representative
Concentrix
02.2017 - 11.2019
- Provide swift and efficient customer support via chat platforms
- Address customer inquiries, resolve technical issues, and troubleshoot promptly
- Demonstrate comprehensive product understanding to assist customers effectively
- Meet and exceed performance goals like response time and customer contentment
- Collaborate with colleagues and various departments to tackle complex issues
- Utilize CRM systems and chat support tools to document interactions and resolutions.
- Developed exemplary writing skills through continued correspondence with upwards of 30 customers per day.
Registration Specialist
Preferred Home HealthCare
04.2013 - 02.2017
- Produced regular and on-demand reports detailing health information statistics, narrative findings, or graphical representations
- Clarified forms and paperwork to patients, guardians, and family members, providing copies and ensuring understanding
- Administered patient databases, ensuring accurate and up-to-date information on healthcare plans and services
- Managed healthcare plan enrollment, renewals, and updates, ensuring compliance with HIPAA regulations
- Welcomed as many as 20 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Education
Medical Administrative Assistant - Medical Assisting
01.2010
High School Diploma -
06.2005
Skills
- Customer Service
- CRM System Proficiency
- Time Management
- Empathy
- Technologically Savvy
- Customer Relations
- Compliance Knowledge
- Documentation Review
- Customer Support
- Problem Resolution
- Team Collaboration
- Microsoft Office
- Calm and Professional Under Pressure
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementHealthcare benefitsCompany Culture401k matchPaid time offPersonal development programsTimeline
Customer Service Associate - VXI Global Solutions LLC
10.2022 - Current
Credit Repair Specialist - Lawful Credit Restoration
11.2020 - 09.2022
Chat Support Representative - Concentrix
02.2017 - 11.2019
Registration Specialist - Preferred Home HealthCare
04.2013 - 02.2017
Everest College - Medical Administrative Assistant, Medical Assisting
John Hope College Prep - High School Diploma,
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