Bianca Ayala Ramos
Fargo,ND
Summary
Proven leader and efficient problem-solver, I excelled in the Army Reserve by implementing a barcode system that significantly enhanced inventory management. Skilled in documentation review and fostering customer loyalty at Sam's Club and Walmart, I adeptly balance critical thinking with excellent communication, driving improvements and customer satisfaction. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Automated Logistical Specialist (92A)
Army Reserve
09.2022 - Current
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Maintained accountability for millions of dollars'' worth of equipment, ensuring proper storage and tracking procedures were followed.
- Managed inventory control for a large warehouse, ensuring accurate record-keeping and timely reordering of supplies.
- Implemented a barcode system for tracking equipment movement within the warehouse, reducing time spent searching for items significantly.
Customer Service Representative
Walmart
02.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Sam's Club
01.2024 - 09.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Sam's Club
01.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor Of Accounting - Accounting
Northern State University
Aberdeen, SDDiploma -
Davies High School
Fargo, ND06.2023
Skills
- Documentation review
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Email and phone communication
- Organizational skills
- Active listening
- Adaptability
- Problem resolution
- Customer advocacy
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Graduated Army Basic Combat Training
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Sam's Club
01.2024 - 09.2024
Sales Associate
Sam's Club
01.2024 - 09.2024
Automated Logistical Specialist (92A)
Army Reserve
09.2022 - Current
Customer Service Representative
Walmart
02.2022 - 05.2023
Bachelor Of Accounting - Accounting
Northern State University
Diploma -
Davies High School
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