Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Bianca Barrio

Rowlett

Summary

Dedicated and people-focused professional with over 5+ years experience in customer service & office management. Strong foundation in human resources support; known for handling multiple priorities with ease while maintaining sharp attention to detail. Passionate about helping people feel heard, informed, & supported throughout every interaction.

Overview

8
8
years of professional experience

Work History

HR Assistant

Lisa McKnight PC
05.2024 - Current
  • Scheduling interviews and maintaining communication with candidates.
  • Assist in new hire onboarding by managing new hire documentation and facilitating orientation, ensuring accuracy and maintaining confidentiality.
  • Provided day-to-day administrative support to the HR manager, including calendar management and correspondence.
  • Distributed company announcements and updates.

Retention Specialist II

State Farm
09.2022 - 05.2024
  • Reviewed customer documents and profiles for accuracy, ensuring compliance with internal policies and state regulations.
  • Provided customer service via phone, email, and in-person-answering policy and benefit questions with professionalism and discretion.
  • Handled data entry and supported onboarding of new customers by preparing required forms and documentation.
  • Maintained accurate records while handling high volume customer interactions via phone and email, ensuring timely solutions.

Bartender

Monkey Bar
10.2019 - 09.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for business hours.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Office Manager

ETrade Supply
06.2017 - 10.2019
  • Greeted and signed in all visitors, ensuring a welcoming and secure front office environment.
  • Monitored and maintained inventory of office supplies, placing orders as needed to ensure smooth daily operations.
  • Assisted with payroll processing by accurately entering employee hours and obtaining verified signatures for timesheet approval.
  • Organized and filed invoices, and proactively contacted vendors or partner companies to verify or gather necessary billing information.

Education

Associate of Science -

Richland College
Dallas, TX

Skills

  • Strong and Effective Communication (Written and Verbal)
  • Problem Solving and Conflict Resolution
  • Team Coordination and Multitasking
  • Adaptability in Fast-Paced Environments
  • Human resources administration
  • Microsoft office and docusign

LANGUAGES

English
Spanish

Timeline

HR Assistant

Lisa McKnight PC
05.2024 - Current

Retention Specialist II

State Farm
09.2022 - 05.2024

Bartender

Monkey Bar
10.2019 - 09.2022

Office Manager

ETrade Supply
06.2017 - 10.2019

Associate of Science -

Richland College

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Bianca Barrio