Bianca Basurto
Tucson,AZ
Summary
Experienced in customer relations, sales, high end retail and day spa management. Seeking a challenging position with room for continued growth and professional development. Goal orientated, self motivated and results driven. Efficiently builds loyal and long term relationships while achieving individual and team sales goals.
Overview
20
20
years of professional experience
Work History
Senior Agent
Redfin
04.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Coordinated appointments to show buyers prospective homes.
- Developed new business and managed new and existing clients.
- Communicated with clients to understand property needs and preferences.
Branch Manager
Brewer Caldwell
05.2016 - 04.2020
- Handled tenant complaints and effectively communicated with homeowners to resolve all issues promptly.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, credit and expenses for each applicant's approval.
- Developed and implemented marketing strategies to increase occupancy and rental rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Sales Associate / Makeup Artist
Bluemercury
05.2013 - 01.2016
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided makeup applications from touch ups to fashion shows.
- Demonstrated and explained use of different beauty products to educate customers.
- Increased revenue through effective customer service and inventory management.
Sales Manager
Golds Gym
09.2009 - 04.2013
- Completed facility tours to demonstrate value of membership and describe key features.
- Developed plans for acquiring new customers and clients through a variety of techniques, including business marketing visits, cold calling and local events.
- Created and maintained employee work schedules.
- Collaborated with staff to maximize customer satisfaction.
Front Desk Manager
Gadabout Salon & Day Spa
02.2004 - 04.2009
- Built relationships and anticipated clients needs in order to exceed their expectations.
- Warmly greeted guests, scheduled appointments, and processed payments.
- Prepared weekly employee work schedules to meet operational needs.
- Resolved complaints of customers regarding service and sales to ensure their satisfaction.
- Reconciled bank and payroll records routinely to verify accuracy.
Education
High School Diploma -
Citizen's High School
Medford, ORNo Degree - Business Management
Arizona State University
Tempe, AZCosmetology License -
Phagans School Of Beauty
Medford, ORSkills
- Strong interpersonal skills
- Problem solver
- Attentive to details
- Team player
- Goal Orientated
- Negotiation and Conflict Resolution
- Exceptional Customer Service
- Product Knowledge
Timeline
Senior Agent
Redfin
04.2021 - Current
Branch Manager
Brewer Caldwell
05.2016 - 04.2020
Sales Associate / Makeup Artist
Bluemercury
05.2013 - 01.2016
Sales Manager
Golds Gym
09.2009 - 04.2013
Front Desk Manager
Gadabout Salon & Day Spa
02.2004 - 04.2009
High School Diploma -
Citizen's High School
No Degree - Business Management
Arizona State University
Cosmetology License -
Phagans School Of Beauty
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