Keisha Butler

Conducting comprehensive assessments of clients' insurance needs by analyzing their existing coverage, reviewing their assets

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You will ensure that all relevant information is gathered and entered to ensure prompt resolution. Receive guidance from coaches on a frequent basis to process requests.

You will develop an understanding of procedures to educate clients and advisors on newly enacted services, as they arise, to facilitate efficient self-service.

You will be an important resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.

You will refer more complex issues to appropriate service partners.

• Negotiated favorable rates with corporate clients, increasing the volume of reservations and contributing to overall revenue growth.
• Managed inventory allocation across various booking channels, maximizing occupancy rates without overbooking hotel rooms.
• Coordinated with other departments such as front office and housekeeping to ensure seamless guest experiences from booking through departure.
• Optimized workforce scheduling to ensure adequate staffing levels during peak periods, reducing wait times for customers.
• Ensured compliance with company policies and legal regulations regarding personal data protection when processing guest information during the reservation process.
• Enhanced customer satisfaction by efficiently managing reservation inquiries and providing accurate information.
• Maintained high standards of professionalism while handling customer complaints, resulting in successful resolutions and increased loyalty.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Resolved various issues and discrepancies for customers.
• Produced and shared customer service reports to support management decision-making.

• Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
• Prepared customer invoices, accepted payments and processed refund and cancellation requests
• Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle
• Suggested various packages and amenities to guests, helping them to find the perfect accommodations to fit their needs
• Inbound Reservations Sales Agents assist our valued guests with booking new lodging, tour and activity reservations
• Handle general customer inquiries and provide extraordinary, world-class service
• Process all reservation requests, changes and cancellations according to established policies and procedures
• Utilize approved telephone etiquette and Quality Assurance procedures while maintaining a positive and professional demeanor at all times
• Maintain product knowledge through the effective use of SMS HOST, documented reference materials, Aramark Leisure websites, and Aramark Leisure intranet site
• Quote accurate rates and inventory availability
• Suggest alternatives to guests when inventory or rate related events inhibit a guest from making a buying decision
• Utilize up-selling techniques whenever possible to achieve the highest average rate possible
• Meet or exceed established monthly and annual sales targets
• Create, maintain, and keep accurate customer records within the client data system
• Communicate professionally at all times to current and prospective guests and clients
• Communicate regularly and work cohesively with direct Supervisor and CRES leadership team to ensure the highest level of sales conversion, customer service and effectiveness exists.

• Performed nightly store and team performance audits
• Maintained work environment in clean and sanitary manner
• Drafted invoices for completed work
• Submitted orders for new inventory
• Analyzed customer levels and planned resources according to needs
• Walked around facility frequently to check activities
• Designed improvement plans
• Completed routine store inventories
• Generated spreadsheets detailing sales information
• Coordinated with day management regarding on-going issues
• Increased profit by streamlining operations
• Trained new employees on proper protocols and customer service standards
• Prepared materials for following shift
• Resolved customer service issues promptly
• Welcomed customers into the store and helped them locate items
• Determined customer needs by asking relevant questions and listening actively to the responses
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register
• Responded to customer concerns with friendly and knowledgeable service.

• Worked to improve and enhance patient lives through effective and compassionate care
• Supervised daily activities and provided assistance when needed
• Monitored progress and documented any status changes accordingly
• Completed entries in log books, journals and care plans to document accurately report patient progress
• Assisted disabled clients in any way necessary to facilitate independence and well-being
• Maintained a clean, safe and well-organized patient environment
• Ensured safety and well-being of each patient in alignment with care plan
• Developed rapport with patients to create a safe and trusting environment for care
• Engaged patients with games, crafts, cooking, music, reading and other activities
• Accurately recorded and reported test results according to established procedures
• Participated in facility surveys and inspections made by authorized governmental agencies
• Provided all daily living tasks to enhance quality of life for elderly patients
• Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
• Administered job knowledge assessments and competency testing for certification-level training
• Extensive experience working in homes with disabled children and adults.

• Supervised and evaluate staff comprising of 15 caregivers
• Live Monitoring of Staff
• Submit Weekly reports to the Child and Youth Director
• Provide Motivation and encouragement to team members to help them better able to perform and create satisfactory results to achieve the goals of the company
• Boost employee's morale
• Planned social events to include parent involvement
• Enforce Company policies according to the Standard Operating Procedures and OPNAV 1700
• Taking Escalated Calls when needed.

• Meet and Greet parents on a daily basis
• Address parents' concerns and queries
• Plan activities for children according to their age group
• Plan and execute parent conferences
• Supervise and interact with children at Recreation time activities
• Mentor and counsel at risk youths
• Plan healthy menu for children according to the USDA guidelines and recommendation.

• Register new and existing patients
• File confidential documents to patient records
• Triage patient for appointment with doctors
• Collect data from patient on how to improve service at the facility
• Update patient records with current information
• Dealing with customer's queries
• Entered details such as payments, account information and call logs into the computer system.