Brannon Shoaf
Pearland,TX
Summary
Detail-oriented healthcare business operations professional with experience supporting academic medical environments through administrative coordination, financial processing, and request management. Proven ability to manage high-volume email queues, travel and expense workflows, and supplemental pay submissions while ensuring compliance with institutional policies. Strong time management skills, with a track record of improving operational efficiency, communication, and turnaround times across departments.
Overview
4
4
years of professional experience
Work History
Business Operations Coordinator
Baylor College of Medicine
Houston, TX
11.2023 - Current
- Coordinate administrative operations within an academic medical environment, ensuring compliance with institutional and financial policies.
- Manage and maintain a centralized team email tracker with a documented 97% same-day response rate, ensuring timely responses and accurate documentation.
- Prepare and submit employee travel and non-travel requests, while ensuring proper approvals and budget adherence.
- Process expense reimbursements, supplemental pay, and SGA requests using SAP S/4HANA, achieving same-day reimbursement submissions.
- Serve as a primary administrative liaison to streamline communication between Texas Children's Hospital admins and leadership.
Gym Manager
Alphaland
Missouri City, TX
01.2022 - 11.2023
- Manage daily operations of a health club, and supervise a staff of 10 employees.
- Create and manage employee schedules while forecasting staffing needs based on membership trends.
- Drive customer engagement and membership promotions, resulting in a 20% increase in membership sales.
- Ensure compliance with opening and closing procedures, and oversee safety, audio, and security systems.
- Manage gym inventory, and conduct regular audits to minimize equipment loss or damage.
Education
Master of Business Administration (MBA) -
Lamar University
Beaumont, TX05.2025
Bachelor of Business Administration (BBA) - Business Management
University of Houston–Downtown
Houston, TX12-2022
Skills
- Healthcare Administration Support
- Time Management & Prioritization
- Group Leadership & Team Coordination
- Expense Management & Reimbursements
- Travel & Non-Travel Request Management
- Supplemental Pay & SGA Processing
- Email Tracker & Workflow Management
- SAP S/4HANA
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Basic Accounting & Payroll Support
- Office Procedures & Filing
- Scheduling & Program Coordination
- Report Preparation
- Customer Service
- Typing: 55 WPM
- Operational efficiency
- Onboarding and training
- Effective communication
- Strong interpersonal communication
- Decision-making capacity
Accomplishments
Dean’s List, University of Houston-Downtown Fall 2019, 2020, Spring 2021
Timeline
Business Operations Coordinator
Baylor College of Medicine
11.2023 - Current
Gym Manager
Alphaland
01.2022 - 11.2023
Master of Business Administration (MBA) -
Lamar University
Bachelor of Business Administration (BBA) - Business Management
University of Houston–Downtown