Open To Work
Claudia Kloepfer
Work Preference
Summary
Organized Healthcare Operations Professional experienced in supporting physician leaders and optimizing clinic operations. Achieved improved operational efficiency through financial tracking, workflow enhancement, and caregiver support. Focused on fostering teamwork, effective communication, and problem-solving to drive cross-functional initiatives.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Business Operations Coordinator
Intermountain Health
09.2025 - Current
- Collaborated with clinical, finance, and leadership teams to identify and implement process improvements for operational efficiency.
- Collaborated in implementing a centralized NKR payment and procurement tracking system, reducing overdue invoices, and achieving $68,000 in cost savings through improved fee compliance.
- Tracked clinic volumes, productivity metrics, budget data, NKR, NAU, and outreach clinic invoicing for accurate reporting and informed data-driven decisions.
- Led Charge Champion efforts for ten providers by overseeing Epic work queues and charge reconciliation to improve charge capture accuracy, documentation timeliness, and revenue integrity.
- Coordinated meetings, leadership check-ins, hiring/onboarding support, and new FedEx workflow for Clinic Nurse Manager and 30 caregivers to enhance department processes.
- Provided operational and administrative support to the Medical Director and six physicians, including complex scheduling, cross-functional meetings, outreach clinic expenses, and strategic initiatives.
Transplant Assistant Team Lead
Intermountain Health
08.2024 - 09.2025
- Managed daily operations as interim clinic manager and supported a team of 19 caregivers.
- Partnered with surgeons, nursing, administrative, marketing, liver, and kidney teams to improve workflows, resolve clinic needs, and continue to support patient education materials in Spanish and English.
- Served as interim clinic manager overseeing daily operations and supporting a team of 19 caregivers.
- Developed training workflows, coached caregivers, and increased caregiver engagement survey scores by 29%.
- Coordinated workforce planning and scheduling for six teams, partnering with leadership to address coverage gaps and improve clinic operations.
- Assisted in developing and implementing EPIC EHR workflow improvements, enhancing operational continuity and team efficiency.
Transplant Assistant III
Intermountain Health
08.2021 - 08.2024
- Built collaborative relationships with referring physicians and interdisciplinary teams to streamline patient care and clinic operations for 500-700 patients.
- Trained inexperienced staff on procedures, policies, and EHR workflows, including Epic, iCentra, RevCycle, and Schapbook, improving onboarding and compliance.
- Led group projects, delegated tasks, and contributed to quality improvement initiatives and team-based problem solving, enhancing project outcomes.
Medical Assistant II
Intermountain Health
04.2015 - 08.2021
- Built strong patient relationships through clear communication and collaboration with medical and administrative teams to improve patient satisfaction.
- Coordinated referrals and supported minor procedures while maintaining inventory/vaccine logs to ensure accurate clinical documentation.
- Oriented newly hired physicians and staff, assisted with clinic scheduling, and trained team members on procedures to enhance team readiness.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Loveland, CO 05.2023 - 03.2026
Associate of Science -
Colorado Technical University
Loveland, CO 05.2023 - 08.2025
Skills
- Healthcare Operations
- Epic Work Queues
- Process Improvement
- Workflow Optimization
- Project Coordination
- Financial Tracking
- Data Accuracy
- Data decision-making
- Operational Compliance
- Operational Accountability
- Change Management
- Cross-Functional Collaboration
- Workload management
- Staff training
- Strategic Problem Solving
- Patient Communication
- Project management
- Interdepartmental collaboration
- Training development
- Relationship building and management
- Business administration
Projects
- CEPTC Approved Provider Application & Educational Program, Organized documentation for departmental CEPTC Approved Provider designation through ABTC., Improve staff access to education, managed content development, and potentially achieve $35,000 in cost savings on regional conference expenses., Developed evaluation tools, certificates, agendas, and compliance materials aligned with ABTC/CEPTC standards., Collaborated with leadership and multidisciplinary teams to support audit-ready continuing education offerings.
- Spanish Liver Clinic, Supported launch of the first Spanish Liver Clinic to improve equitable access for Spanish-speaking patients., Led Spanish/English patient education material development and coordinated clinical, administrative, and marketing workflows., Contributed to improved patient engagement, inclusivity, and culturally competent transplant services.
- Transplant Assistant Coverage Workflow, Designed and implemented a coverage workflow that improved communication, continuity of care, and high-volume clinic operations., Reduced missed patient messages/results by 95% and decreased patient response times by 90% through standardized coverage processes.
Languages And Certifications
- Spanish, Native Bilingual
- Public Speaking & Facilitator Certification
- Principles of Leadership & Continuous Improvement
- Medical Assistant Certification
- President's List, 2014-2015
Timeline
Business Operations Coordinator
Intermountain Health
09.2025 - Current
Transplant Assistant Team Lead
Intermountain Health
08.2024 - 09.2025
Bachelor of Science - Healthcare Management
Colorado Technical University
05.2023 - 03.2026
Associate of Science -
Colorado Technical University
05.2023 - 08.2025
Transplant Assistant III
Intermountain Health
08.2021 - 08.2024
Medical Assistant II
Intermountain Health
04.2015 - 08.2021