Montoya Walker
Aurora,CO
Summary
Seasoned Operations Coordinator with expertise in streamlining processes, managing projects, and coordinating cross-functional teams. Strengths include strong analytical skills, strategic planning abilities, and communication prowess. Previous roles have resulted in improved operational efficiency and enhanced team productivity.
Overview
6
6
years of professional experience
Work History
Healthcare Operations Coordinator
InnovAge
03.2023 - Current
- Manage Medicaid eligibility and enrollment operations while maintaining compliance with federal and state requirements.
- Analyzed enrollment and insurance trends, informing operational planning and enhancing workflow.
- Coordinated with county agencies, finance departments, and interdisciplinary teams to streamline service authorization processes.
- Supported onboarding and standardized procedures, facilitating smoother transitions for new staff.
Clinical Operations Coordinator
PAM Health at Home
12.2021 - 08.2022
- Coordinated patient intake workflows to enhance home health operational effectiveness.
- Reviewed patient, provider, and insurance data to identify service gaps and streamline processes.
- Trained staff on documentation and compliance standards to ensure regulatory adherence.
Healthcare Operations Specialist
Quartet
03.2021 - 12.2021
- Coordinated care between primary care and behavioral health providers to enhance patient experience.
- Used Salesforce CRM to monitor workflow performance and patient engagement.
- Collaborated with national operations teams to resolve operational issues, ensuring seamless service delivery.
Education
Master of Health Administration -
Metropolitan State University of Denver
Bachelor of Science - Nutrition and Dietetics
Metropolitan State University of Denver
Dietetic Internship -
Gulf Coast
Skills
- Healthcare Operations
- Medicaid eligibility
- Healthcare Analytics
- Regulatory reporting
- Data reporting
- Process Improvement
- Workflow Optimization
- Standard operating procedures
- Project Coordination
- Cross-functional teamwork
- Stakeholder engagement
- Staff training
- Healthcare operations
- Workflow assessment
- Medicaid programs
Timeline
Healthcare Operations Coordinator
InnovAge
03.2023 - Current
Clinical Operations Coordinator
PAM Health at Home
12.2021 - 08.2022
Healthcare Operations Specialist
Quartet
03.2021 - 12.2021
Master of Health Administration -
Metropolitan State University of Denver
Bachelor of Science - Nutrition and Dietetics
Metropolitan State University of Denver
Dietetic Internship -
Gulf Coast