CRYSTAL POWELL

• Manage patient access and care coordination for 180+ patients, growing scheduling and coordination volume from approximately 15 patients while maintaining a 90% client-facing utilization rate and overseeing appointment management, follow-up communication, provider support, and administrative issue resolution.
• Serve as a primary point of contact for patients, providers, insurance representatives, and external partners, providing professional communication and support while maintaining confidentiality and HIPAA compliance.
• Executed insurance eligibility and benefits verification, claims verification, and revenue cycle support helping ensure accurate claim processing, timely reimbursement and resolution of insurance related issues.
• Provide medical billing and coding support, review insurance-related information, and assist with identifying and resolving claim and billing discrepancies to support financial operations.

• Facilitated end-to-end recruitment and selection processes, enhancing candidate experience and improving hiring timelines through effective job postings, resume screening, candidate communication, interview coordination, and scheduling.

• Streamlined administrative communication among employees, candidates, management, and internal departments to enhance HR operations and foster collaboration.

• Managed payroll administration by reviewing employee timesheets, calculating overtime, and identifying discrepancies to ensure timely and accurate payroll processing.

• Partnered with Legal, IT, Operations, and Compliance teams to implement compliance controls, processes, and operational initiatives, ensuring requirements were effectively integrated into day-to-day business operations.

• Managed timelines, milestones, deliverables, documentation, and follow-up activities for end-to-end project planning and execution, ensuring cross-functional initiatives remained organized and on track.

• Facilitated cross-functional stakeholder communication throughout project lifecycle, providing timely updates, managing expectations, and aligning on project objectives and priorities.

• Collaborated with HR, Leasing, Maintenance, and cross-functional teams to develop and execute strategic marketing campaigns and operational initiatives, enhancing visibility for a newly renovated LIHTC housing community.

• Coordinated end-to-end marketing initiatives, including project timelines, deliverables, budgets, and expense tracking, ensuring campaigns were completed on time and within established scope and budget.

• Monitored campaign performance and collaborated with stakeholders to identify opportunities to improve outreach, engagement, and overall marketing effectiveness.

• Monitored campaign performance and partnered with stakeholders to identify improvement opportunities for outreach and engagement, increasing overall marketing effectiveness.

• Managed resident concerns, service requests, and escalated issues, coordinating timely resolutions with internal teams and vendors to maintain high service and satisfaction standards.

• Monitored construction and maintenance project deliverables, timelines, and milestones; communicated updates, delays, and schedule changes to stakeholders, ensuring projects stayed on track.

• Processed and recorded resident payments, including checks, money orders, and certified funds, maintaining financial records and preparing daily deposits to support accurate cash flow.

• Collaborated with maintenance, construction, leasing, and management teams to coordinate operational priorities and resolve issues, enhancing day-to-day property operations.

• Coordinated schedules for mental health clinicians, optimizing appointment logistics to enhance provider utilization and ensure continuity of patient services.

• Supported launch of remote COVID-19 call center operation, coordinating operational processes and automated appointment reminder workflows to enhance patient communication and streamline appointment management.

• Supported the implementation and launch of a remote COVID-19 call center operation, coordinating operational processes and automated appointment reminder workflows to improve patient communication and appointment management.

• Collaborated with clinical and administrative teams to resolve scheduling, operational, and patient communication needs in fast-paced healthcare environment.

• Coordinated clinician schedules and appointment logistics for mental health providers, supporting efficient provider utilization and continuity of patient services.

• Supported launch and implementation of remote COVID-19 call center operation, developing automated patient appointment reminder workflows that enhanced communication and streamlined appointment management.

• Prepared and analyzed financial reports to identify billing trends and process improvement opportunities, contributing to informed decision-making for cost-saving initiatives.

• Prepared and analyzed financial reports to monitor billing trends, identify process improvement opportunities, and support cost-saving initiatives.

• Collaborated with clinical and administrative teams to streamline workflows and resolve operational issues, facilitating efficient delivery of patient services.