Richard Wallace Brown III
Lafayette,Louisiana
Summary
Results-driven operations and business leader with more than 20 years of experience overseeing business operations, workforce development, healthcare technology implementations, legal operations, retail management, and client services. Proven track record of leading teams, optimizing workflows, developing training programs, improving operational efficiency, and managing complex projects across multiple industries. Recognized for strong leadership, problem-solving, employee development, and organizational growth.
Overview
24
24
years of professional experience
Work History
Business Operations Consultant & Entrepreneur
Self-Employed
01.2015 - Current
- Directed business operations across healthcare consulting, retail management, marketing services, and workforce development initiatives.
- Developed and implemented operational procedures, training programs, and performance standards to improve organizational efficiency.
- Managed daily operations, overseeing staffing, training, payroll, vendor relationships, budgeting, and performance management to ensure seamless organizational functioning.
- Provided consulting services to healthcare organizations regarding EMR/EHR implementation, workflow optimization, and staff training.
- Negotiated contracts and business agreements with national retailers and strategic partners, enhancing collaboration and expanding business opportunities.
- Designed and delivered employee training programs focused on sales performance, customer service, compliance, and operational excellence.
- Utilized business analytics and reporting tools to drive informed decision-making and enhance operational performance.
Paralegal Supervisor
Leav & Steinberg LLC
Manhattan, NY
07.2014 - 02.2016
- Supervised legal support staff, coordinating case management activities to ensure smooth operation of high-volume litigation practice.
- Liaised among attorneys, clients, medical providers, insurance representatives, and court personnel to facilitate communication and case progress.
- Managed case calendars and deadlines, ensuring timely scheduling of hearings and compliance with court requirements.
- Drafted pleadings, motions, subpoenas, discovery requests, and trial preparation materials.
- Assisted attorneys with trial preparation, arbitration proceedings, and settlement negotiations.
Paralegal / Investigator
Giordano Law Offices PLLC
Manhattan, NY
07.2012 - 07.2014
- Conducted investigations, witness interviews, accident-scene reviews, and evidence collection to support case development.
- Supported case strategy through detailed factual research and investigative analysis.
- Assisted attorneys with litigation preparation and regulatory compliance to ensure adherence to legal standards.
- Prepared legal documents, trial binders, discovery responses, and case summaries to facilitate efficient trial processes.
Trainer / Supervisor
Dish Network
Bluefield, WV
07.2010 - 07.2012
- Recruited, trained, and supervised sales and customer service personnel to enhance team capability.
- Developed classroom and on-the-job training programs to improve employee performance.
- Conducted performance evaluations to pinpoint workforce development opportunities and drive skill enhancement.
- Supported operational objectives by implementing employee engagement initiatives that fostered productivity.
Youth Counselor
Office of Children and Family Services
Bronx, NY
06.2007 - 07.2010
- Developed and implemented behavioral intervention plans and crisis management strategies to address youth challenges.
- Coordinated with families, educators, and social service professionals to foster supportive environments for youth development.
- Supervised and mentored at-risk youth in a secure residential environment.
Paralegal / Investigator
New York City Law Department
Manhattan, NY
11.2002 - 05.2007
- Conducted witness interviews, collected evidence, and crafted comprehensive case summaries.
- Supported attorneys in all litigation phases, enhancing case strategies from investigation to trial.
- Oversaw case files and legal documentation, ensuring readiness for trial preparations.
- Conducted legal research using LexisNexis and Westlaw.
Education
Bachelor of Arts - Political Science
College of New Rochelle
New York, NY05-2006
Associate of Arts - Social Sciences
University of Texas
Austin, TX05-2002
Skills
- EMR Implementation
- Healthcare Operations
- Operations Management
- Process Improvement
- Project Management
- Budget oversight
- KPI reporting
- SOP Development
- Change Management
- Business Development
- Client Relations
- Vendor Management
- Team leadership
- Workforce Training
- Strategic Planning
- Legal Research Analysis
- Case Management Software
- Reporting tools
- Business Systems: Microsoft Office Suite
Community Leadership
- Fundraising Support for St. Jude Children's Research Hospital
- Youth Sports Coach and Mentor
- Community Volunteer and Nonprofit Supporter
Technical Skills Software
GE Centricity, eClinicalWorks (eCW), Dragon Medical Software, LexisNexis, Westlaw, Law Manager, Litigation Support Software, Microsoft Office Suite, CRM Platforms, Reporting & Analytics Tools
Timeline
Business Operations Consultant & Entrepreneur
Self-Employed
01.2015 - Current
Paralegal Supervisor
Leav & Steinberg LLC
07.2014 - 02.2016
Paralegal / Investigator
Giordano Law Offices PLLC
07.2012 - 07.2014
Trainer / Supervisor
Dish Network
07.2010 - 07.2012
Youth Counselor
Office of Children and Family Services
06.2007 - 07.2010
Paralegal / Investigator
New York City Law Department
11.2002 - 05.2007
Bachelor of Arts - Political Science
College of New Rochelle
Associate of Arts - Social Sciences
University of Texas