Eric Rodriguez
Healthcare
Liverpool,NY
Summary
Strategic and relational healthcare executive with over 15 years of leadership in clinical operations, multi-site practice management, and organizational transformation. Proven success in leading mergers, improving value-based care performance, integrating pharmacy services, and streamlining revenue cycle processes. Family Nurse Practitioner with a track record of optimizing team performance, driving measurable clinical outcomes, and fostering a culture of accountability and collaboration. Experienced in payer negotiations, EMR optimization, and regulatory compliance.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Director of Strategic Operations / Interim Director of Clinical Operations
Compassionate Family Medicine
01.2022 - Current
- Lead strategic growth across multiple sites, including new service line development, staffing realignment, and integration of specialty care.
- Oversaw the successful merger and operational turnaround of the Cicero pediatric practice.
- Directed the integration of Genoa Pharmacy, improving patient access and coordination of care.
- Streamlined revenue cycle processes, leading to reduced denials and improved collections.
- Led ACO strategy, resulting in a 30% reduction in hospitalizations and improved care gap closure.
- Support payer contract negotiations and align reimbursement with value-based performance.
- Oversee EMR optimization and ensure compliance with clinical and operational standards.
- Developed and implemented patient safety protocols in alignment with federal, state, and accreditation standards.
- Prepared and reviewed clinical performance reports, using data insights to drive operational and quality improvements.
- Established cross-functional communication channels to strengthen physician-nurse collaboration and resolve care coordination barriers.
- Collaborated with leadership on nursing workforce planning, including recruitment, onboarding, and retention strategies that aligned with clinical goals and organizational culture.
- Collaborate with executive leadership to align operational strategy with financial targets and site-level budgets
Director of Clinical Operations
Compassionate Family Medicine
01.2020 - 01.2022
- Directed daily clinical operations across four primary care and specialty sites, overseeing nursing, medical assistant, and support staff to ensure high-quality, coordinated care delivery.
- Standardized clinical protocols, documentation practices, and workflows across all locations, improving consistency, patient throughput, and regulatory readiness.
- Led the implementation of key quality improvement initiatives focused on infection control, chronic care management, and patient satisfaction.
- Collaborated with physician leadership to design staffing models aligned with patient volume, clinical acuity, and operational efficiency.
- Orchestrated onboarding and training for new clinical hires and providers.
- Ensured adherence to state, federal, and payer-specific regulatory requirements.
- Directed allocation of resources based on patient needs and acuity levels.
- Investigated and addressed patient concerns, ensuring service recovery.
- Led system-wide standardization of documentation and workflows.
- Partnered on budgeting and staffing models aligned with financial targets.
Undergraduate Program Director / FNP Program Director / Assistant Professor
SUNY Upstate Medical University
01.2016 - 01.2022
- Played a central role in developing and launching the institution’s BSN program.
- As FNP Program Director, implemented reforms and support strategies that increased board pass rates.
- Applied a relational and outcomes-focused leadership style to foster collaboration.
- Led faculty development in teaching innovation and metacognition.
- Contributed to strategic planning and quality improvement.
- Served on and co-chaired curriculum, admissions, and evaluation committees.
Endocrinology Nurse Practitioner
Crouse Medical Practice
01.2016 - 01.2020
- Managed endocrine disorders, specializing in diabetes education and insulin pump therapy.
- Collaborated across disciplines to coordinate care for complex patient populations.
Family Nurse Practitioner
Compassionate Family Medicine
01.2012 - 01.2016
- Deliver full-scope primary care with a focus on chronic disease management, preventive care, and patient education.
- Leverage EMR systems and quality metrics to support population health goals.
Education
PhD - Organizational Development and Change
Fielding Graduate University
01.2026
MA - Organizational Development and Change
Fielding Graduate University
01.2023
MS - Family Nurse Practitioner
Upstate Medical University
01.2012
BS - Nursing
Keuka College
01.2010
AS - Nursing
Onondaga Community College
01.2007
Skills
Strategic Planning
Operations Management
Clinical Operations
Value-Based Care
ACO Performance
Regulatory Compliance
Payer Contracting
Revenue Cycle Optimization
EMR Implementation
Change Leadership
Staff Development
Financial Planning & Analysis
Certification
- Family Nurse Practitioner New York State
- Registered Nurse, New York State
- Insulin Pump Trainer (ROCHE)
- Payer Contracting Certificate, Medical Group Management Association (MGMA)
Affiliations
- American Academy of Nurse Practitioners
- National Association of Hispanic Nurses
- Sigma Theta Tau Honor Society
- National League for Nursing
Publications
- A 22-Year-Old Graduate Student with Bizarre Behavior, Journal of Emergency Nursing, 39(2), 138-139 (2013).
- Metacognition in Nurse Practitioner Students: How Nurse Educators Can Best Serve Their Students, Journal of Applied Psychology (2021).
- Utilizing Metacognition Techniques to Restructure Master’s Education, Athens Institute for Education and Research (2021).
- Engaging Learners During Remote Teaching, SUNY Upstate (2020).
- Endocrinology for the Primary Care Nurse Practitioner, Le Moyne College (2015).
- Home Telemonitoring of CHF Patients, Sigma Theta Tau Graduate Poster Session (2012).
- Diversity Summit Presentations, National Diversity Council (2011, 2015).
- CHF for the Home Care Nurse, Visiting Nurse Association (2010).
- Postoperative Cardiac Patient Care, Visiting Nurse Association (2009).
Timeline
Director of Strategic Operations / Interim Director of Clinical Operations
Compassionate Family Medicine
01.2022 - Current
Director of Clinical Operations
Compassionate Family Medicine
01.2020 - 01.2022
Undergraduate Program Director / FNP Program Director / Assistant Professor
SUNY Upstate Medical University
01.2016 - 01.2022
Endocrinology Nurse Practitioner
Crouse Medical Practice
01.2016 - 01.2020
Family Nurse Practitioner
Compassionate Family Medicine
01.2012 - 01.2016
MA - Organizational Development and Change
Fielding Graduate University
MS - Family Nurse Practitioner
Upstate Medical University
BS - Nursing
Keuka College
AS - Nursing
Onondaga Community College
PhD - Organizational Development and Change
Fielding Graduate University
Similar Profiles
Darlene MalteseDarlene Maltese
Physician Billing Specialist at Compassionate Family MedicinePhysician Billing Specialist at Compassionate Family Medicine
Mirella CasarezMirella Casarez
Referral Specialist at Compassionate Family CareReferral Specialist at Compassionate Family Care
Mariana SpringsMariana Springs
Nurse Practitioner Student at Family Health Services and St. Lukes Family Medicine in Hailey IDNurse Practitioner Student at Family Health Services and St. Lukes Family Medicine in Hailey ID
Matthew CarusoMatthew Caruso
Pump Technician at SGS GalsonPump Technician at SGS Galson
Anthony AndrewsAnthony Andrews
Demolition Laborer at Pack Rat Rubbish RemovalDemolition Laborer at Pack Rat Rubbish Removal