Eric Rodriguez
Liverpool,NY
Summary
Strategic and relational healthcare executive with over 15 years of leadership in clinical operations, multi-site practice management, and organizational transformation. Proven success in leading mergers, improving value-based care performance, integrating pharmacy services, and streamlining revenue cycle processes. Family Nurse Practitioner with a track record of optimizing team performance, driving measurable clinical outcomes, and fostering a culture of accountability and collaboration. Experienced in payer negotiations, EMR optimization, and regulatory compliance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Strategic Operations / Interim Director of Clinical Operations
Compassionate Family Medicine
01.2022 - Current
- Lead strategic growth across multiple sites, including new service line development, staffing realignment, and integration of specialty care.
- Oversaw the successful merger and operational turnaround of the Cicero pediatric practice.
- Directed the integration of Genoa Pharmacy, improving patient access and coordination of care.
- Streamlined revenue cycle processes, leading to reduced denials and improved collections.
- Led ACO strategy, resulting in a 30% reduction in hospitalizations and improved care gap closure.
- Support payer contract negotiations and align reimbursement with value-based performance.
- Oversee EMR optimization and ensure compliance with clinical and operational standards.
- Developed and implemented patient safety protocols in alignment with federal, state, and accreditation standards.
- Prepared and reviewed clinical performance reports, using data insights to drive operational and quality improvements.
- Established cross-functional communication channels to strengthen physician-nurse collaboration and resolve care coordination barriers.
- Collaborated with leadership on nursing workforce planning, including recruitment, onboarding, and retention strategies that aligned with clinical goals and organizational culture.
- Collaborate with executive leadership to align operational strategy with financial targets and site-level budgets
Director of Clinical Operations
Compassionate Family Medicine
01.2020 - 01.2022
- Directed daily clinical operations across four primary care and specialty sites, overseeing nursing, medical assistant, and support staff to ensure high-quality, coordinated care delivery.
- Standardized clinical protocols, documentation practices, and workflows across all locations, improving consistency, patient throughput, and regulatory readiness.
- Led the implementation of key quality improvement initiatives focused on infection control, chronic care management, and patient satisfaction.
- Collaborated with physician leadership to design staffing models aligned with patient volume, clinical acuity, and operational efficiency.
- Orchestrated onboarding and training for new clinical hires and providers.
- Ensured adherence to state, federal, and payer-specific regulatory requirements.
- Directed allocation of resources based on patient needs and acuity levels.
- Investigated and addressed patient concerns, ensuring service recovery.
- Led system-wide standardization of documentation and workflows.
- Partnered on budgeting and staffing models aligned with financial targets.
Undergraduate Program Director / FNP Program Director / Assistant Professor
SUNY Upstate Medical University
01.2016 - 01.2022
- Played a central role in developing and launching the institution’s BSN program.
- As FNP Program Director, implemented reforms and support strategies that increased board pass rates.
- Applied a relational and outcomes-focused leadership style to foster collaboration.
- Led faculty development in teaching innovation and metacognition.
- Contributed to strategic planning and quality improvement.
- Served on and co-chaired curriculum, admissions, and evaluation committees.
Endocrinology Nurse Practitioner
Crouse Medical Practice
01.2016 - 01.2020
- Managed endocrine disorders, specializing in diabetes education and insulin pump therapy.
- Collaborated across disciplines to coordinate care for complex patient populations.
Family Nurse Practitioner
Compassionate Family Medicine
01.2012 - 01.2016
- Deliver full-scope primary care with a focus on chronic disease management, preventive care, and patient education.
- Leverage EMR systems and quality metrics to support population health goals.
Education
PhD - Organizational Development and Change
Fielding Graduate University
01.2026
MA - Organizational Development and Change
Fielding Graduate University
01.2023
MS - Family Nurse Practitioner
Upstate Medical University
01.2012
BS - Nursing
Keuka College
01.2010
AS - Nursing
Onondaga Community College
01.2007
Skills
- Strategic Planning
- Clinical Operations
- ACO Performance
- Regulatory Compliance
- Payer Contracting
- Multi-site Management
- Revenue Cycle Optimization
- Pharmacy Integration
- EMR Implementation
- Staff Development
- Workflow Redesign
- Change Leadership
- Value-Based Care
Certification
- Family Nurse Practitioner New York State
- Registered Nurse, New York State
- Insulin Pump Trainer (ROCHE)
Affiliations
- American Academy of Nurse Practitioners
- National Association of Hispanic Nurses
- Sigma Theta Tau Honor Society
- National League for Nursing
Publications
- A 22-Year-Old Graduate Student with Bizarre Behavior, Journal of Emergency Nursing, 39(2), 138-139 (2013).
- Metacognition in Nurse Practitioner Students: How Nurse Educators Can Best Serve Their Students, Journal of Applied Psychology (2021).
- Utilizing Metacognition Techniques to Restructure Master’s Education, Athens Institute for Education and Research (2021).
- Engaging Learners During Remote Teaching, SUNY Upstate (2020).
- Endocrinology for the Primary Care Nurse Practitioner, Le Moyne College (2015).
- Home Telemonitoring of CHF Patients, Sigma Theta Tau Graduate Poster Session (2012).
- Diversity Summit Presentations, National Diversity Council (2011, 2015).
- CHF for the Home Care Nurse, Visiting Nurse Association (2010).
- Postoperative Cardiac Patient Care, Visiting Nurse Association (2009).
Timeline
Director of Strategic Operations / Interim Director of Clinical Operations
Compassionate Family Medicine
01.2022 - Current
Director of Clinical Operations
Compassionate Family Medicine
01.2020 - 01.2022
Undergraduate Program Director / FNP Program Director / Assistant Professor
SUNY Upstate Medical University
01.2016 - 01.2022
Endocrinology Nurse Practitioner
Crouse Medical Practice
01.2016 - 01.2020
Family Nurse Practitioner
Compassionate Family Medicine
01.2012 - 01.2016
MA - Organizational Development and Change
Fielding Graduate University
MS - Family Nurse Practitioner
Upstate Medical University
BS - Nursing
Keuka College
AS - Nursing
Onondaga Community College
PhD - Organizational Development and Change
Fielding Graduate University
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