Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Your Name

Concepción De La Vega,13

Summary

Strategic nonprofit operations executive with nearly 20 years of leadership experience driving organizational growth, operational excellence, and mission impact across nonprofit, education, and community-serving organizations. Proven track record of building scalable systems, strengthening organizational infrastructure, optimizing processes, and leading cross-functional teams through growth and change. Experienced in governance, compliance, budget oversight, technology implementation, data analytics, and KPI-driven decision-making. As Interim CEO and Director of Operations for Meals on Wheels, led operations that delivered more than 1,000,000 meals in a single year—the highest output in the organization's history. Passionate about building people-centered cultures, developing leaders, and creating sustainable systems that empower organizations to scale their impact and better serve their communities.

organizational impact.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Interim CEO/Director of Operations

Meals on Wheels
Illinois
01.2023 - 01.2026

• Implemented performance management and leadership development programs for managers; introduced succession planning and cross-training to build bench strength and continuity.

• Launched process improvements and automation (including HR/payroll

workflows via ADP/Paycom and operational tools) that reduced

administrative overhead and increased reporting accuracy.

• Managed a distributed workforce and volunteer network (80 FTEs + 1,000+

volunteers), optimizing scheduling, training, and retention strategies to

sustain peak service levels.

• Served as the organization’s public-facing executive for community

partnerships, donor stewardship, and stakeholder communications.

• Build a high-accountability, high-performance culture with clear expectations, career paths, and leadership development.

Director of Operations

Passages Charter School
Chicago, IL
01.2018 - 12.2022
  • Identified operational risks related to safety, liability, and security, developing mitigation strategies.
  • Managed school budget development and oversight, ensuring alignment with financial goals.
  • Collaborated with leadership team to create long-term strategies for school improvement and growth.
  • Monitored progress of implemented strategies, adjusting as necessary to ensure effectiveness.
  • Developed and implemented recruitment, hiring, and onboarding processes, attracting and retaining qualified staff.
  • Identified and secured new grant opportunities from federal, state, and private sources, supporting key initiatives.
  • Oversaw integration of technology in classrooms, ensuring adequate training for staff and students.
  • Served as liaison between school and external stakeholders, strengthening community engagement through effective communication.

Operations Manager

United Airlines
Chicago, IL
10.2011 - 09.2017
  • Managed daily airport operations, including flight scheduling and ground support, ensuring timely departures and arrivals.
  • Monitored flight operations efficiency, minimizing delays and cancellations while ensuring safety compliance.
  • Coordinated flight crew schedules, optimizing operational efficiency and ensuring FAA compliance.
  • Enforced safety regulations, maintaining compliance with FAA and international aviation standards.
  • Identified safety risks and operational challenges, implementing mitigation strategies and maintaining thorough documentation.
  • Resolved escalated customer concerns promptly, upholding high standards of customer satisfaction.
  • Collaborated with maintenance teams to ensure safety standards were met and equipment serviced regularly.
  • Trained staff on new technologies, facilitating seamless integration into daily operations.

Director

Abundance Learning Center
Chicago, IL
06.2004 - 04.2011
  • Led a team of teachers in creating engaging learning environments.
  • Hired, supervised, evaluated, and mentored staff effectively.
  • Managed daily operations at daycare center to maintain seamless functionality.
  • Ensured adherence to licensing, hygiene, and health and safety standards.
  • Communicated proactively with parents, clients, staff, and licensing bodies.
  • Developed and implemented marketing strategies to attract new clientele.
  • Coordinated staff schedules to optimize center operations.
  • Designed instructional resources for classroom use.

Education

Ph.D. - Alternative Health

Eden

Skills

  • Accounts management
  • Strategic planning
  • Operational management
  • Human resources
  • Budget oversight
  • Stakeholder management
  • Risk assessment
  • Compliance management
  • Project management
  • Effective communication
  • Relationship building
  • Adaptability to change
  • Team leadership
  • Problem solving
  • Critical thinking
  • Sustainable business models
  • Strategic visioning
  • Succession planning
  • Talent development
  • Operational excellence
  • Inspirational leadership
  • ADP and Paycom
  • Advanced financial reporting
  • Asana project management
  • Automation strategies
  • Bookkeeping practices
  • Budget management
  • Client relationship management
  • Internal controls
  • Conflict resolution
  • CRM systems expertise
  • Cross-functional teamwork
  • Cybersecurity measures
  • Data analysis techniques
  • Data-driven decisions
  • IAM solutions knowledge
  • Microsoft Certified Excel Expert
  • Microsoft Office Suite proficiency
  • Negotiation strategies
  • Payroll forecasting and budgeting
  • Process improvement
  • Process optimization techniques
  • Project methodologies
  • QuickBooks proficiency
  • Risk strategies
  • Financial planning
  • Crisis management
  • Innovation management
  • Staff management
  • Digital transformation
  • Adaptability
  • Teamwork and collaboration
  • Talent recruitment
  • Leadership and people development
  • Problem-solving
  • Management team leadership
  • MIssion and vision
  • Strategic business planning
  • Public relations strategy
  • Organizational skills
  • Visionary leadership
  • Team building
  • Board reporting
  • Regulatory compliance
  • Financial performance analysis
  • Quality planning
  • Capital fundraising
  • Task management

Certification

• Certified Senior Human Resources Professional (SHPR)
• Microsoft Certified Excel Expert
• CPR Certification
• First Aid Certification
• ISO quality system

Accomplishments

  • Operational Excellence Leadership Award
  • Strategic Growth & Community Impact
  • Employee Retention Award
  • United Airlines CEO Service Recognition Award

Timeline

Interim CEO/Director of Operations

Meals on Wheels
01.2023 - 01.2026

Director of Operations

Passages Charter School
01.2018 - 12.2022

Operations Manager

United Airlines
10.2011 - 09.2017

Director

Abundance Learning Center
06.2004 - 04.2011

Ph.D. - Alternative Health

Eden