BIANCA BEMBER
West Haven
Summary
Experienced Store Supervisor with 10+ years in retail and branch operations, known for staff supervision, customer service, inventory control, and conflict resolution. Skilled at improving store performance through team leadership and efficient daily operations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Store Supervisor
TD Bank NA
MILFORD, CT
08.2016 - Current
- Supervised daily branch operations, ensuring accurate transactions and consistent service delivery.
- Coached staff on sales processes, customer engagement, and policy adherence.
- Monitored cash controls, balancing procedures, and custody requirements for branch security.
- Resolved customer escalations promptly while maintaining professional service standards.
- Coordinated scheduling, workload distribution, and coverage to support efficient branch operations.
- Enforced compliance with banking regulations, internal controls, and operational procedures.
- Reviewed reports, exceptions, and documentation to identify and correct process issues.
- Supported team development by reinforcing best practices and operational readiness.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered product questions and assisted customers in selection and checkout.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
Sales Associate
Gap
Hamden, CT
07.2020 - 02.2021
- Assisted customers with product selection, styling guidance, and tailored service.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained fitting rooms, floor presentation, and merchandising standards.
- Replenished sales floor inventory and organized stockroom merchandise.
Visual Associate
FOREVER21
Trumbull, CT
03.2016 - 03.2020
- Executed visual merchandising updates to align displays with seasonal campaigns and brand standards.
- Styled mannequins and feature tables to highlight new arrivals and drive product visibility.
- Maintained floor presentation by replenishing merchandise, folding apparel, and correcting signage.
- Coordinated set changes with store leadership to support launches, promotions, and resets.
- Inspected displays for accuracy, cleanliness, and fixture compliance throughout sales floor.
- Trained team members on visual guidelines, zone maintenance, and merchandising best practices.
- Adapted floor layouts to improve traffic flow and strengthen customer shopping experience.
- Monitored inventory presentation and adjusted product placement to maintain organized, shoppable fixtures.
- Collaborated with store management to develop visually appealing promotional campaigns.
Education
Bachelor of Science - FASHION MERCHANDISE AND RETAIL
University of Bridgeport
Bridgeport, CT06.2012
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing
- Operations management
- Problem-solving
- Documentation and reporting
- Store maintenance
- Sales promotion
- Team building and leadership
- Employee training
- Store merchandising
- Conflict resolution
- Flexible schedule
- Friendly and positive
- Employee management
- Policies and procedures
- Cash management
- Retail merchandise quality standards
- Team leadership
- Stock replenishment
- Customer experience management
- Delegating work
- Team development
- Schedule coordination
Accomplishments
- Supervised team of 10 staff members.
Certification
- CT NOTARY, TDBANK - 2024
Timeline
Sales Associate
Gap
07.2020 - 02.2021
Store Supervisor
TD Bank NA
08.2016 - Current
Visual Associate
FOREVER21
03.2016 - 03.2020
Bachelor of Science - FASHION MERCHANDISE AND RETAIL
University of Bridgeport