Bianca Campirano
Pico Rivera,CA
Summary
Senior Dispatcher at Express Electrical Services with a proven track record in emergency response and customer satisfaction. Expert in schedule coordination and call handling, I effectively prioritized tasks to enhance customer service delivery. Recognized for training new staff, maintaining records, ensuring operational excellence, and client trust. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
13
13
years of professional experience
Work History
Senior Dispatcher/CSR
Express Electrical Services
South Gate, CA
01.2017 - Current
- Received and dispatched calls for emergency services.
- Performed tasks by answering calls, booking appointments, taking messages, returning missed calls, and responding to questions or inquiries.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Maintained records and logs related to dispatch operations.
- Ensure electricians' work was done correctly by checking notes and photos.
- Handled customers' complaints in a timely manner to ensure satisfaction with the service provided.
- Perform the additional task that has been assigned by management, and execute it.
- Trained new dispatch staff on the system and procedures.
- Scheduled electrical inspections with city inspectors, ensuring compliance with applicable codes and regulations.
- Maintained up-to-date records of all inspections.
- Advised customers on available financing options, and assisted customers with loan applications associated with GoodLeap, GreenSky, Service Finance, and Fortiva.
- Perform over-the-phone purchase sales to ensure cost and material usage.
- Developed strong relationships with customers to ensure satisfaction with the services provided via phone, text, and email.
- Follow up with the customer to ensure satisfaction with the work that has been completed.
Sales Associate/Key Operator
G-Stage love
South Gate, CA
07.2014 - 12.2016
- Greeted customers and provided exceptional customer service. Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Organized stockroom shelves according to size, color or style.
- Arranged new merchandise with appealing displays to encourage customer sales and move overstock items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate/Photographer
Universal Studios Hollywood
Universal City, CA
06.2012 - 06.2014
- I took pictures of individuals, families, and small groups entering the theme park.
- Perform daily photo goals.
- Greeted customers and provided product information
- Organize and store digital photographs and prints in an orderly fashion.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Organized store displays for the visibility of products.
- Managed cash register operations using POS system and processed sales and returns.
- Upsold additional items based on customer interest and needs.
- Operated cash registers to process customer purchases accurately and efficiently.
- Opened and closed cash registers by counting money, separating change, slips, and balancing drawers.
- Kept areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
Poly Technic High School
Sun Valley, CA06-2010
Skills
- Customer service
- Schedule coordination
- Dispatch coordination
- Verbal and written communication
- Emergency response
- Data entry
- Updating logs
- Call handling
- Multitasking and organization
- Attention to detail
Accomplishments
- 2019 awarded with 5 star customer service with Express Electrical Services
- 2022 awarded with most helpful With express Electrical Services.
Timeline
Senior Dispatcher/CSR
Express Electrical Services
01.2017 - Current
Sales Associate/Key Operator
G-Stage love
07.2014 - 12.2016
Sales Associate/Photographer
Universal Studios Hollywood
06.2012 - 06.2014
High School Diploma -
Poly Technic High School