Bianca Cornejo

• Organized files, developed spreadsheets, faxed reports and scanned documents

• Customer service, upselling, cashier, stock, & merchandise

• Experience in retail management, Leadership and organization, Supervising, training and motivating employees, Recruiting skills, Communication skills

• Supervise a team of 6 to 10 workers during shifts, Count register drawers and prepare daily bank deposits, Resolve customer issues and complains, Set up promotional displays and restock products

• Communicate with customers via phone, email, & in person to create maintainance sheet, pay rent, or answer questions

• Attend customers in person or over the phone, supervise 10-13 employees during shift, Count register, bank deposit, make sure our daily quotas are made, Scheduling, as well as outside sales

Assist with training new hires in customer service when requested.

Maintain and increase daily productivity to meet productivity requirements. Aim to achieve 80 daily calls, 100 daily documents, 50% conversion rate, and low return rates.

Assist on creating and developing yearly competency forms to staff and ensure training is completed per scheduled date. Monitor training and conduct training competency tests to ensure training is retained and properly executed.
• Assist with preparing daily/monthly sales reports for upper management and address ideas or concerns during monthly staff meetings.
• train new hires for your team.

opening and closing duties.
• Assist with PO receipts and or any purchasing/inventory control communication