Bianca DaSilva
Queens,NY
Summary
Self-starting worker with strengths in problem-solving, organization, and providing enthusiastic customer service. Dedicated to culminating productive and positive environments through building valuable customer and team rapport while providing first-rate attentive service.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Amazon
New York, NY
08.2021 - Current
- Supporting customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Administering frequent audits to ensure quality and organization
- Addressing inquiries, resolved customer issues and managed customer relations.
- Coordinated inventory, stocking and ordering.
- Consulting with customers regarding needs and addressed concerns.
- Delivering fast, friendly and knowledgeable service for routine questions and service complaints.
Teaching Assistant
Arts & Literacy Program At PS 007
Queens, NY
07.2021 - 08.2021
- Assisted teachers with lesson preparation and curriculum implementation.
- Encouraged student creativity with motivation, positive feedback and constructive criticism.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Backed up lessons with personal support, small group instruction and hands-on activities.
General Volunteer
BroadwayCon
New York, NY
01.2020 - 01.2020
- Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.
- Managed inventory
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
Associate of Arts - Media Studies
Queens College of The City University of New York
Flushing, NY06.2024
High School Diploma -
Forest Hills High School
Forest Hills, NY06.2019
Skills
- Substantial Experience in Customer Service
- Service-Oriented
- Data Entry and Evaluation
- Quality assurance controls
- Adaptive team player
- High-Energy Attitude
- Teaching Experience
- Bilingual English and Portuguese
Timeline
Customer Service Associate
Amazon
08.2021 - Current
Teaching Assistant
Arts & Literacy Program At PS 007
07.2021 - 08.2021
General Volunteer
BroadwayCon
01.2020 - 01.2020
Associate of Arts - Media Studies
Queens College of The City University of New York
High School Diploma -
Forest Hills High School
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