Summary
Overview
Work History
Education
Skills
Timeline
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Mercedees Gaines

Lake Saint Louis

Summary

Professional with strong background in leadership, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.

Overview

12
12
years of professional experience

Work History

Food and Consumables Coach

Walmart
05.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Developed and maintained relationships with customers and suppliers through account development.

Walmart
12.2017 - Current
  • Asset protection
  • Customer host
  • Customer service
  • Stocking
  • Shrink Prevention
  • Safety and Compliance
  • Security and Emergency Management

GM Coach

Walmart
06.2023 - 05.2024
  • Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Reduced costs with thorough budget analysis and strategic financial planning.
  • Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Strengthened brand awareness through the development of engaging promotional materials and online presence management.
  • Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.

Digital Coach

Walmart
05.2022 - 06.2023

Digital Coach

Walmart
05.2020 - 05.2022
  • Managed inventory control processes for seamless order fulfillment and customer satisfaction.
  • Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
  • Supervised a team of e-commerce specialists, providing guidance and performance feedback to foster professional development.
  • Developed and executed e-commerce positioning, values, tone of voice, and design elements to bring value and convenience to customers.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Developed successful promotional strategies to drive increased traffic and revenue during peak shopping seasons.

Manager

Full Belli Deli
02.2013 - 03.2015
  • Inventory Management
  • Catering Special Events
  • Scheduling of Staff
  • Managed day to day operations

Education

Criminal Justice

Capella University
05.2025

Homeland security and Emergency Management

Ashford University
12.2017

Business Administration

Central Georgia Technical College
06.2013

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Northside High School
05.2009

Skills

  • P&L reports
  • IRR report
  • Excellent computer and customer service skills
  • Substantial experience in customer service
  • Microsoft office
  • Effective communication
  • Group leadership
  • Personable and friendly
  • Team development
  • Motivational leadership style
  • Verbal and written communication

Timeline

Food and Consumables Coach

Walmart
05.2024 - Current

GM Coach

Walmart
06.2023 - 05.2024

Digital Coach

Walmart
05.2022 - 06.2023

Digital Coach

Walmart
05.2020 - 05.2022

Walmart
12.2017 - Current

Manager

Full Belli Deli
02.2013 - 03.2015

Criminal Justice

Capella University

Homeland security and Emergency Management

Ashford University

Business Administration

Central Georgia Technical College

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Northside High School

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Mercedees Gaines