WAQAS SHAHID
Retail Store Manager
Lilburn,GA
Summary
Collaborative leader with 10+ years of experience in assisting and leading management teams. Expertise in Retail Sales Management, Customer Service, Business Operations and Talent Development with the ability to improve processes, develop solutions and motivating teams. Proven success in delivering profit plans, customer experience ratings and employee retention
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Consumables Coach
Walmart
10.2020 - Current
- Successfully managed Food and Consumables areas with sales volume exceeding $100 million/ year
- Ensured smooth delivery of Availability Process; evaluate and diagnose P&L statements created action plans to drive sales and profit ; played key role in accomplishing 120% YoY profit plan
- Perform Manager On Duty role; monitoring process efficiencies and overseeing daily operations
- Trained, developed and supervised Team Leads; helped them achieve business results by empowering and equipping them with essential tools
- Analyzed Performance Matrices and devised action plans to achieve goals of Sales, Cost Control, Employee Turnover and Customer Satisfaction; store ranked #1 in market entire year
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Walmart
05.2015 - 09.2020
- Lead and managed various areas of store including Business Operations, Frontend, Hardlines and Online Pickup and Delivery operations
- Trained and developed team of department managers in excelling One Best Way of operations; achieved 102% of sales plan and reduction of Shrinkage by $400K YoY
- Delivered exceptional Customer Experience by empowering frontend supervisors and associates; consistently surpassed CSAT goals helping store maximizing reward bonus
- Performed ownership in staffing of areas including hiring, developing, retaining and termination of employees as needed
Management Assistant
Enterprise Holdings
02.2011 - 08.2014
- Delivered exceptional business results in car rental process by contributing in daily branch operations, customer satisfaction ratings, sales and marketing to key accounts
- Delivered exceptional results in business development by effectively utilizing sales and marketing techniques; increased Days Earned Growth by 28%
- Won "Regional MVP Award “consecutively in recognition of showcasing leadership skills in providing exceptional customer service
- Slashed branch's operating expense by 20% through implementing best loss prevention and cost control practices; ranked consistently among top 3 on "Cost Control Matrix" in region
Distribution Manager
Star Marketing
10.2008 - 03.2010
- Performed managerial role at distribution office of national FMCG Company; increased worth of startup company by 35% in one year
- Maintained desired stock levels of every SKU at Distribution Warehouse through appropriate ordering and forecasting market demand
- Maintained IT system used for monitoring business performance including DSRs
- Suppliers and Van supplies efficiencies and target achievement.
Education
Master of Arts - International Business Management
University of Westminster
London, UK03.2007
BBA - Business And IT
IIUI
Islamabad09.2003
Skills
- Operations Management
- Retail Sales Management
- Business Analytics
- P&L analysis
- Talent Development
- Employee Performance Management
- Mentoring
- Inventory Management
- Customer Experience Management
Certification
Business Analytics and Operations Certificate
Timeline
Food Consumables Coach
Walmart
10.2020 - Current
Assistant Store Manager
Walmart
05.2015 - 09.2020
Management Assistant
Enterprise Holdings
02.2011 - 08.2014
Distribution Manager
Star Marketing
10.2008 - 03.2010
Master of Arts - International Business Management
University of Westminster
BBA - Business And IT
IIUI
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