Matthew Burleson
Ladson,SC
Summary
Dynamic team leader with proven success in operations management and employee training, resulting in a 102% reduction in turnover and a 25% decrease in freight flow. Committed to enhancing team performance and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Food and Consumables Coach
Walmart
North Charleston, SC
2025 - Current
- Developed training programs for team members to enhance performance and customer service skills.
- Facilitated regular coaching sessions to improve employee engagement and productivity.
- Analyzed team performance metrics to identify areas for improvement and implement effective strategies.
- Collaborated with management to establish operational goals and align team objectives with company initiatives.
- reduced the turnover rate for the department from 158% to 56% within the first year.
- reduced freight flow by approximately 25% by improving inventory management
Stocking 1 Team Lead
Walmart
Morrisville, NC
2024 - 2025
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Trained team members on best practices for customer service and inventory management.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Addressed customer inquiries and resolved issues to maintain high satisfaction rates.
- Conducted performance evaluations, providing feedback to support team development.
- Led team meetings to communicate objectives and align on departmental goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- traind the team in the VIZ PICK process and successfully held one of the top scores in the market on a consistent basis
Food and Consumable Team Lead
Walmart
Morrisville, NC
2023 - 2024
- Led team in achieving sales goals through effective scheduling and resource allocation.
- Trained and mentored team members on best practices for customer service and operational efficiency.
- Implemented process improvements that enhanced inventory management and reduced stock discrepancies.
- Coordinated with cross-functional teams to streamline workflows and optimize store operations.
- Fostered a positive work environment by promoting teamwork and open communication among staff.
- Coached team members in techniques necessary to complete job tasks.
- ordered and managed all features insuring that they were always fit for the time of year.
Meat/Fresh Produce Team Lead
Walmart
Summerville, SC
2023 - 2023
- Supervised daily produce operations, ensuring quality standards and inventory management.
- Trained team members on safe handling and storage practices for perishable items.
- Implemented process improvements, enhancing efficiency in produce stocking and display.
- Coordinated with vendors to ensure timely delivery of fresh products to the store.
- Led team meetings to discuss performance goals and address challenges in produce department.
- Assisted in developing promotional displays, increasing visibility of seasonal produce items.
- Evaluated team performance, providing feedback to enhance productivity and customer service skills.
- Evaluated employee performance periodically through formal reviews and informal feedback sessions, providing constructive guidance aimed at professional growth.
- Managed daily operations within the department, including scheduling staff shifts and delegating tasks appropriately based on individual strengths.
- Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
Meat/ Fresh Produce Academy Trainer
Walmart
Summerville, SC
2022 - 2023
- Developed training materials to enhance employee knowledge on product features and customer service techniques.
- Conducted onboarding sessions for new team members, ensuring compliance with company policies and procedures.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- insured that all live freight was promptly stocked in the morning.
- built features planned by upper management and made sure they met compony standards as well as insured they got re-stocked regularly.
Meat/Fresh Produce Associate
Walmart
Summerville, SC
2022 - 2022
- Assisted customers with produce selection and provided product knowledge.
- Maintained inventory levels of fresh produce through regular stock checks.
- Ensured compliance with food safety standards and sanitation practices.
- Operated equipment for washing, cutting, and storing produce items efficiently.
- Organized displays to highlight seasonal products and promotions effectively.
- Trained new associates on best practices in handling fresh produce items.
- Ensured accurate pricing information by routinely verifying price tags against electronic systems or printed materials.
Grocery Store Stocker
Food Lion
Summerville, SC
2020 - 2022
- Organized and replenished stock shelves to maintain product availability.
- Assisted customers in locating items, enhancing shopping experience.
- Monitored inventory levels and reported discrepancies to management.
- Operated equipment for efficient stock handling and storage.
- Adapted to changing priorities and tasks in a fast-paced environment.
- Trained new staff on stocking practices and store protocols.
- Supported store operations by unloading delivery trucks, sorting incoming shipments, and preparing merchandise for display.
- Provided backup support at cash registers during high traffic periods, ensuring prompt customer service.
Education
High School Diploma -
Summerville High School
Summerville,SCSkills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Team development
- Team motivation
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Operations management
Timeline
Food and Consumables Coach
Walmart
2025 - Current
Stocking 1 Team Lead
Walmart
2024 - 2025
Food and Consumable Team Lead
Walmart
2023 - 2024
Meat/Fresh Produce Team Lead
Walmart
2023 - 2023
Meat/ Fresh Produce Academy Trainer
Walmart
2022 - 2023
Meat/Fresh Produce Associate
Walmart
2022 - 2022
Grocery Store Stocker
Food Lion
2020 - 2022
High School Diploma -
Summerville High School