Bianca Davis
Human Resources Professional Phone: 512-538-3654
Cedar Park,TX
Summary
Skilled HR Generalist's adept at managing long and detailed task lists on daily basis. Successful at conducting interviews and performing recruiting functions with professionalism. years of success establishing high-quality personnel development programs. Effective in serving as primary liaison with staff members regarding issues and grievances, negotiating resolutions and mutually-beneficial agreements.
Overview
13
13
years of professional experience
Work History
Human Resource Generalist
Willow Springs Recovery
, TX
11.2021 - Current
- Supporting 60 employees and 20 clients
- Conduct exit interviews to uncover opportunities that will allow us to retain employees
- Working directly with executives and executive recruiters for hard-to-fill roles in Bastrop Tx
- Nurses,
- BHT, Substance Abuse Counselors , Client drivers and cooks
- Conducting periodic audits on all employee files
- Created monthly events to boost morale
- Maintain responsibility for following local state and federal laws pertaining to personnel
- Creating and enforcing policies and procedures
- Maintains accurate and up-to-date human resource files in Dropbox, and in physical records
- Administer terminations and disciplinary actions
- Handle STD claims, FMLA and Military LOA
- Terminate employees in ADP, enroll employees in Medical, Dental, and Vision
- Benefits
- Ensure employee's pay changes and title changes are updated in ADP
- Oversee theinterview process by reviewing resumes, scheduling interviews, creating offer letters, triggering backgrounds, setting up Drug screens, and completing onboarding with orientations
- Verifying i9 documents
- Creating badges and distributing keys to new hires that will work in different positions within the recovery center
- Advising Directors, Managers and Supervisors on conflict resolution with employees and clients that are in rehab.
Recruiting Coordinator II
Apple
Austin, TX
06.2021 - 12.2022
- Ensure I-9 documents, Arbitration Agreement, and Consent forms are signed correctly per Federal
- Guidelines
- Generate job offers for over 200 new hires a month for retail positions such as
- Sr
- Managers, Genesis, Ops Specialist, and Specialist roles in multiple locations in the U.S, Mexico,
- Singapore, and Canada
- Updating start and end dates on job offers
- Resolving cases through Service Now by uploading offer acceptance emails,
- Coaching Documents, Performance Reviews, Cobra Agreements, and Resignations
- Working frequently in Silkroad, Service Now, Merlin, Talent Point, Webex
- Contributing / Offer solutions in team meetings by bringing forth obstacles that negatively affect the production of Candidate Care
- Remaining flexible to all changes and updates to ensure new hires, Recruiters, and Managers feel supported throughout the hiring process
- Showing teamwork and dedication to a successful 2021 hire initiative by working
- OT to ensure we meet SLA on all emails sent to Candidate Care
Corporate Human Resources Assistant
Campus Advantage
Austin, TX
12.2020 - 05.2021
- Provides administrative support to the HR department
- Maintains accurate and up-to-date human resource files, records, and documentation
- Proficient with Word, Outlook, MS Teams, and basic skills with excel
- Answers frequently asked questions around ADP
- Update personal information as needed
- Ensure I9s are completed on time for all new employees
- Enter new hires, promotions, and transfers into the ADP Workforce Now
- Monitor and maintain system data, files, and records, and reporting
- Performs monthly audits of HR files online and physical to ensure that all required documents are collected and filed appropriately
- Assist Recruiting with the on-boarding of new employees and ensure all roadblocks are cleared and optimizations are happening for a seamless onboarding experience
- Sending off Terminated files to Iron Mountain to make room for the upcoming year’s records
- Setting up new stations for new employees by gathering laptops, monitors, keyboards, mice, gift bags,
- Key cards for the building and ensuring all licenses are ready for use
- Support Human Resource Generalists by gathering needed files on current and term employees
- Maintaining the front desk periodically by transferring and answering 12 - 18 calls daily from prior residents, reporters, current residents, and business prospects
- Facilitating request for accommodation under the ADA- Americans with
- Disabilities Act
- Effectively meet the demands of multiple and sometimes conflicting internal customers
- Expertise in effectively balancing workloads between team members and ensuring the needs of the business partners are being met.
Recruiter
Indeed
Austin, TX
07.2020 - 12.2020
- Successfully hired for full-time roles in the following career fields technical analyst, insurance agents, auto technician, Veterinarian and warehouse roles
- Execute each client's recruiting process which includes candidates' awareness, engagement activities, networking, resume mining, and data searching
- Oversaw full-cycle recruiting for 5 job reqs with up to 50 vacancies for multiple positions- warehouse worker, forklift drivers, mechanics, Insurance sales agent, and in-person Furniture Sales Representative
- Proven ability to conduct a high volume of effective interviews and track pipeline activity daily to move candidates quickly through the process
- Proactively made cold calls to over 30 candidates daily to seek interest for 3-5 clients at a time
- Sourced through 100+ resumes a day in Indeeds ATS Indeed hires
- Kept clients aligned to EEOC laws by resetting expectations to only screen for candidates that meet educational and work requirements
- Screened candidates over the phone by conducting initial phone interviews and then moving them to the next round of interviews if qualified / Scheduled and conducted 15 interviews each week
- Promoted to Project Coordinator within 2 months of hire
- Facilitated weekly meetings with 2-3 hiring managers to pitch and secure positions for over 55 job postings in California, Memphis, and Florida
- Created and executed virtual interview emails to selected candidates for hiring events
- Worked with multiple departments to revise job postings, salary adjustments, and conduct job analysis
- Pitched candidates to hiring managers such as Amazon, SPS, Neovia, and Light tower for decision- making on candidates that are being considered for hire
- Tracking all hires and losses through the hiring process for Amazon, Neovia, and
- Confie which hired over 100 people in 2020 between the months of Oct-Nov
- Taking minutes in 4-6 meetings daily for connecting calls with the client
- Operated and maintained applicant tracking and candidate management systems
- Persuaded Hiring managers to add sign-on bonuses for the hard-to-fill roles in areas that caused a longer commute for candidates.
Quality Manager
Alorica /General Motors
Austin, TX
08.2019 - 07.2020
- Create Job req/ facilitate and assist with interviews for Quality and Training positions
- Used ATS Taleo to track the interview steps for each candidate
- Tracking all challenges in excel to use as a preventive measure in future projects
- Ensure trends are sent over to managers weekly to outline opportunities within their department's customer experience provided over the phone
- Experience conducting formal investigations on harassment, retaliation, time fraud, and workplace injuries
- Writing reports and deciding corrective actions or immediate terminations based on findings
- Maintaining confidential information for all Business Units about termination and call findings
- Engagement with the client's management team regarding attrition, customer engagement experiences in a call center of 564 front-line employees
- Ensuring the Quality department is accountable for meeting all legal obligations in the SOW- statement of work agreement
- Productively contributing to attrition by promoting on the floor interactions and being present for all new hire introductions
- Provides leadership advice to business partners to meet clients' needs and wants
- Ensure 10-15 reports were worked by EOD
- Create job aids for any new process decisions that may have been made from on-the-job training.
Operations Supervisor
Time Warner Cable
Austin, TX
08.2010 - 08.2019
- Assisted with new hire training, Benefits enrollment, and code of conduct
- Investigate and address workplace concerns around workplace violence, possible litigation concerns from mis keyed inputs, and theft of time
- Create performance documentations and deliver mid-year and annual reviews to 14-15 agents
- Approved and updated time cards in Kronos for all agents on my team
- Assign LMS courses quarterly to ensure growth and development
- Mentored 2 agents for promotions into leadership
- One was promoted on 11/2018 and the second was promoted to an analyst on 08/2019
- Maintained staffing by keeping morale up and greeting my agents every morning
- Providing day-to-day guidance to ensure the business needs were exceeded
- Facilitated training, monthly meetings, and coaching sessions bi-weekly to ensure growth and development
- Observed new employees for 6 weeks after training to ensure acclimation to their new position
- Created a Scope/ Matrix for all business billing departments located in NC, CA, and TX to ensure we are doing our specific job duties and not confusing the callers and decreasing AHT, and increasing FCR
- Collaborated with HR in job fairs for business class billing and business class tech support by offering onsite interviews
- Facilitated interviews for all positions such as call center trainer, agents, supervisors, and managers
- Awarded Top Dawg Team in the country for 4 months in one year
- Award came with free lunch for myself and my 14 agents
- Administered mid-year and annual year reviews for 14-15 agents for 2 years
- Facilitated bi-weekly meetings regarding metrics, morale booster calendar creations for the upcoming months and address any open items to ensure we are delivering excellent customer service
- Approve and correct time cards for 14-15 agents in Kronos
- Facilitated terminations and corrective actions to employees who were not achieving their monthly metrics
- Investigated workplace injuries and hand-wrote each event and took pictures for visual examples in order to help with any future claims
- Facilitated/ created training for all new hires for the years 2013-2015
- Created job aids for sales methods to retain customers as well as upsell customers for PSUs
- Improved process and procedures by administering side by side monthly and offering suggestions to help the customer experience and reach metrics in AHT,
- PSU, and CSAT
- Created lines of communication with several departments in the company across the country to ensure an excellent customer experience
- Successfully de-escalated several escalations to keep Time Warner Cable customers
- Approved timecards in Kronos for my team
- This included adding in PTO hours
- Utilizing coaching sessions to role-play to ensure metrics were exceeded
- Responsible for monitoring 45 agents and 3 calls per person
- Trained how to negotiate with callers to keep their business with time warner cable
- Being a team player by covering other quality advocates calls for their 15-16 agents.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
01.2018
Skills
- Policy and Procedure Writing
- Microsoft Windows
- Performance Appraisal
- Termination Documentation
- Candidate Searching
- Work Complaint Handling
- Adobe Systems Adobe Acrobat
- Employment Recordkeeping
- Employee Hiring
- Microsoft Office
- Google Drive
Timeline
Human Resource Generalist
Willow Springs Recovery
11.2021 - Current
Recruiting Coordinator II
Apple
06.2021 - 12.2022
Corporate Human Resources Assistant
Campus Advantage
12.2020 - 05.2021
Recruiter
Indeed
07.2020 - 12.2020
Quality Manager
Alorica /General Motors
08.2019 - 07.2020
Operations Supervisor
Time Warner Cable
08.2010 - 08.2019
Bachelor of Science - Criminal Justice
University of Phoenix
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