Bianca Nilki Douglas
Dacula
Overview
24
24
years of professional experience
Work History
LEAD TAX EXAMINER
Internal Revenue Service
Atlanta
06.2024 - Current
- Distribute, balance, monitor and report workload in accordance with established workflow or job specialization and maintain my own assigned inventory.
- Reviewed work not meeting established standards and rejected back to employees.
- Maintain current knowledge of procedures, policies and directives and provide employees training, quality reviews and on-the-job instructor.
- Lead and/or participate in team discussions, provide a positive environment, and use sound judgment in resolving work issues.
- In the managers absence I carried out a full range of administrative duties along with supplying technical assistance.
- Provide feedback to manager on employee’s performance, progress, and training needs when standards are met.
- Perform administrative duties in the absence of the manager and resolve simple informal complaints and refer others to manager.
- Study problems facing operating unit functions or those of particular concern within the organization assigned.
- Provide technical guidance on issues, proposals, and activities impacting program operations, and ensure our team are in alignment with regulatory and administrative provisions and requirements.
- Uses information technology hardware and software to gather and interpret data and prepare reports, daily team closure spreadsheets, training reports, overtime reports and ad-hoc reports and email to upper management on a daily/weekly basics.
- Researched SERP and IRM daily to keep abreast of updates and changes.
- Secured tax returns, established installment agreements, and collected financial information to determine taxpayers’ liability to pay
- This is a federal job
Tax Examining Technician
Internal Revenue Service
Chamblee
01.2009 - 06.2024
- Receive and analyze taxpayer inquiries, requests for adjustment action, and other input documents to determine nature of problem.
- Research microfilm records, encoder books, and other sources for pertinent data. Contacts taxpayers and/or their representatives to obtain necessary information.
- Perform the full range of corrections to taxpayer accounts, adjust accounts, input credit transfers, recomputed penalty, and interest, and initiates manual refunds.
- Analyze and make determinations whether to suspend collection for a period on balance due notices when corrective action may be necessary.
- Provide advice on tax regulations.
- Analyze and determine taxpayer's financial condition by an investigation of financial statements.
- Prepare tax adjustment documents, payment tracer documents, payment-posting vouchers, and posts payments received.
- Prepare notices of Lien, Notices of Levy, Summons, Release of Levy.
- Initiate and send correspondence to taxpayers and/or third parties, independently composing items of a repetitive nature.
- Sent out e-mails, utilize Skype, teams, and call PMs to request information from upper Management, to input on topics, ask for opinions on different matters and to make sure the team did not have any questions or concerns regarding assignments.
- Coordinated meetings amongst the team and management to resolve or address issues amongst the team or organization that may affect the accomplishment of the program goals and objectives.
- Made recommendations for the team, perform research, monitored program status, used different types of budgeting methods, develop program plans, goals, objectives, milestones, conducted briefings, prepared comprehensive reports.
- Knowledgeable of the Accounting Code, and other relevant laws, rules, regulations, and court decisions, specific to collection of Federal taxes through accounting proceedings; basic knowledge of technical, accounting, auditing, taxation, business administration, law. automated systems, business and legal procedures, policies principles and practices associated with accounting cases, and basic familiarity with collection policies and procedures.
- I use reference materials such as Integrated Data Retrieval System (IDRS), Service wide Electronic Research Program (SERP), Integrated Automation Technologies (IAT), Accounts Management Service (AMS), Internal Revenue Manuel (IRM), Accounts Desk Procedures (ADP) and related inventory control with use of listings provided by the Inventory Control Manager (ICM) to identify purging, statute, and aged inventory, Installment Agreement Accounts List (IAAL), Computer Assisted Publishing System (CAPS), Restricted Interest/ Penalty Conditions (CP86), Financial Analysis, Verification and Substantiation, Installment Agreement Request (IA/DDIA), and Balance Due Correspondence
- This is a federal job
Clerk
Internal Revenue Service
Chamblee
01.2009 - 06.2009
- Perform various clerical duties such as maintaining records, extracting, sorting, numbering, batching, and filing tax returns and related correspondence.
- Receive, open, sort and distribute both incoming and outgoing mail.
- Screen documents, forms, and letters addressed or routed to various offices.
- Review and process outgoing mail. Maintain appropriate records and/or logs for tracking and reconciliation purposes.
- Conduct searches and other follow up action on delayed shipments.
- Examine file materials to identify primary subject matter and assign proper classification.
- Locate and withdraw file material or information from records to meet the needs of users.
- Periodically review filed material in the light of ongoing programs or special projects.
- Examined legal documents to resolve highly complex issues and determine courses of action.
- Inspected complex corporate structures to determine the stability of business operations and feasibility of proposed plans.
- Negotiated adequate protection, cash collateral agreements, and settlement options to protect the government's interest. Advised and coordinate with.
- Service employees regarding the full range of collection actions relative to highly specialized, technical, and complex aspects of insolvency cases to expedite the payment of taxes and secure delinquent returns.
- Acting Manager for a period of six months while my manager was on extended leave.
- Planning and carrying out projects to improve the efficiency and productivity of organizations and employees in administrative support activities.
- Trainer for a class of 48 new Customer Service Agents.
- This is a federal job
Human Recourse Specialist/Logistic Specialist
US Army
Huntsville
06.2001 - 03.2009
- In charge of property management within the company.
- Prepared statements of charges for the company ensuring quality assurance of products and contracts for the unit.
- Managed all prescribed load list (PLL) and Total Army Maintenance Management System (TAMMS) records within the unit level logistics ground (ULLS-G) automated system and performs functions IAW ULLS-G user’s manual.
- Handled one of the government credit cards for the company. Responsible for preparing and closing out contracts (budget) for the Company Directed in procurement actions, multiple ammunition supply disciplines, inventory accountability procedures, as well as automated supply systems and correspondence relating to inventory discrepancies.
- In charge of Intelligence information and reports to track all national levels of security and agencies to include classified materials.
- Managed and arranged $500,000 annual travel expense budget for 12 federal offices in 5 states.
- Approved final prepayment audits of all travel documents to ensure the accuracy and validity of monetary entitlements.
- Served as a Defense Finance Account Service (DFAS) liaison to provide technical guidance for military and civilian related financial problems, interpreted Army, DoD, and federal regulations and procedures.
- Conducted local, regional, and foreign presentations for higher management; briefed, debriefed, and trained participants on operations and new policies.
- In charge of reviewing the Military Occupational Specialty (MOS) classification and Reclassification actions for officers and enlisted soldiers.
- Operated Standard Installation/ Division Personnel System Specialist (SIDPERS) for reviewing proper enlisted and officers’ strength and weakness reporting.
- Prepared and monitored request for identification cards and tags leave and passes, line of duty determination MIEPER data and information management, orders for temporary duty personnel processing, and security clearances.
- Signed receipts for over 30,000 pieces of insured, registered or certified official mail per month. Separated and delivered.
- Ensured all records were properly identified and maintained under the Modern Army record keeping System (MARKS) and Army Records Information Management System (ARMS).
- This is a federal job
Naturalization Clerk
Department of Homeland Security
Atlanta
08.2005 - 12.2006
- In a fast-paced environment, processed applications to assist immigrants in receiving citizenship status. Worked closely with various officers to ensure that documents were processed timely and accurately.
- Assisted in the elimination of a 4-year backlog.
- Collected data to perform FBI background checks.
- Provided files for the adjudicator to analysis and surveyed cases in various computer indices to determine an applicant's status.
- Conducted sensitive file research with numerous federal, state, and local agencies.
- Performed general mail handling and distribution including sorting, opening, date stamping, classifying, processing, and routing and related documents to be routed to other offices.
- Verified and screened non-routine applications involving incomplete or inconsistent data and provided information and responses to inquiries on all aspects of the nationality law.
- Immigrations
Education
Bachelor's degree - Accounting
American Military University
Charles Town, WV, United StatesTechnical or occupational certificate - Dental Assistant
Everest Institute
Norcross, GA, United StatesSkills
- Notary public
- HIPAA certification
- CPR certification
Languages
English, Advanced, Advanced, Advanced
References
- Carolyn Wiggins, Internal Revenue Service, Lead Tax Examiner Technician, 470-769-3348, carolyn.e.wiggins@irs.gov
- Wayne Webb, Internal Revenue Service, Desktop Integration Inventory Control Coordinator, 470-769-4074, wayne.webb@irs.gov
- LaShannon McCollum, Internal Revenue Service, Facilities Management and Security Services, 205-761-4983, lashannon.r.mccollum@irs.gov
Desired Locations
- ALL, Georgia, United States
- Chamblee, Georgia, United States
Availability
Permanent, Telework, Full-time
Timeline
LEAD TAX EXAMINER
Internal Revenue Service
06.2024 - Current
Tax Examining Technician
Internal Revenue Service
01.2009 - 06.2024
Clerk
Internal Revenue Service
01.2009 - 06.2009
Naturalization Clerk
Department of Homeland Security
08.2005 - 12.2006
Human Recourse Specialist/Logistic Specialist
US Army
06.2001 - 03.2009
Bachelor's degree - Accounting
American Military University
Technical or occupational certificate - Dental Assistant
Everest Institute