Shirley Smith
Atlanta,GA
Summary
Accomplished Lead Tax Examiner at the Georgia Department of Revenue, adept in auditing techniques and tax compliance, with a proven track record of enhancing team efficiency and accuracy. Leveraged strong verbal communication skills to bridge taxpayer understanding, significantly improving client relations. Expert in regulatory knowledge and staff training, consistently applied to achieve superior examination outcomes and team performance.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Lead Tax Examiner
Georgia Department Of Revenue
02.2007 - Current
- Facilitated smooth communication between taxpayers and the IRS by addressing inquiries professionally and providing clear explanations regarding examination results.
- Contributed to team-wide discussions on best practices for handling unique or challenging cases, leveraging personal expertise in complex situations.
- Conducted comprehensive reviews of financial records, detecting inconsistencies and potential errors in reported income or deductions.
- Managed workload effectively through prioritization of tasks based on urgency, complexity, and deadline requirements.
- Enhanced efficiency by streamlining tax examination processes and implementing time-saving strategies.
- Provided constructive feedback on colleagues'' work when appropriate, helping improve overall quality of examinations conducted by the team.
- Participated in professional development opportunities to stay updated on industry trends and advancements, applying new knowledge to daily work for improved performance.
- Maintained a strong understanding of changing tax codes and legislation, ensuring accurate application during examinations.
- Assisted management with periodic evaluations of team operations, recommending process improvements that led to increased efficiency and accuracy.
- Improved team performance by providing ongoing training and guidance to junior tax examiners.
Outdoor Sales Representative
Home Depot
02.2007 - 08.2015
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and inquiries.
- Conducted comprehensive market analyses to identify potential customers and areas for growth.
- Participated in industry trade shows, showcasing company offerings and networking with potential clients.
- Mentored junior team members to help them achieve their individual performance goals.
- Enhanced customer satisfaction by providing detailed product knowledge.
- Delivered outstanding customer service to ensure repeat business and referrals.
- Collaborated with marketing team to develop promotional materials showcasing new products and services.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Pruned and trimmed plants and trees to maintain shape and promote healthy growth.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted with plant sales and community garden initiatives to promote business and educate public about gardening.
- Drove business growth with effective territory management and strategic planning.
- Developed customized product presentations for clients, highlighting unique features tailored to their needs.
Education
No Degree - Computer Networking
Clayton State College
Morrow, GAHigh School Diploma -
Murray Wright High School
Detroit, MI05.1980
Skills
- Team Management
- Auditing Techniques
- Regulatory knowledge
- Accounting Principles
- Tax Compliance Monitoring
- Verbal and written communication
- Tax Return Filing
- Staff Training
- Tax Compliance
- Payment Processing
- Registered Tax Return Preparer
- Account discrepancies
- Recordkeeping and documentation
- Basic accounting principles
Timeline
Lead Tax Examiner
Georgia Department Of Revenue
02.2007 - Current
Outdoor Sales Representative
Home Depot
02.2007 - 08.2015
No Degree - Computer Networking
Clayton State College
High School Diploma -
Murray Wright High School
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