Summary
Overview
Work History
Education
Skills
Timeline
Generic

KELLY GUADAGNA

Medford,USA

Summary

Highly organized and dependable candidate with a positive attitude. Able to manage multiple priorities, take on added responsibilities, and contribute effectively to team goals. Strong organizational capabilities and experience in handling numerous projects simultaneously with accuracy. Skilled in prioritizing tasks, meeting deadlines, and identifying opportunities for technological enhancements to drive continuous improvement and enhance productivity in fast-paced environments.

Overview

35
35
years of professional experience

Work History

Lead Tax Examiner/Tax Examiner

INTERNAL REVENUE SERVICE
08.2021 - 07.2025
  • Led tax compliance audits, ensuring adherence to federal and state regulations.
  • Developed training programs for junior examiners, enhancing team competency and efficiency.
  • Reviewed complex tax returns, identifying discrepancies and recommending corrective actions.
  • Streamlined workflow processes, reducing turnaround times for tax assessments by implementing new tools.
  • Collaborated with legal teams to resolve disputes regarding tax liabilities and interpretations of tax law.
  • Mentored staff on best practices in tax examination procedures, fostering a culture of continuous improvement.
  • Assisted management with periodic evaluations of team operations, recommending process improvements that led to increased efficiency and accuracy.
  • Improved team performance by providing ongoing training and guidance to junior tax examiners.
  • Managed workload effectively through prioritization of tasks based on urgency, complexity, and deadline requirements.
  • Facilitated smooth communication between taxpayers and the IRS by addressing inquiries professionally and providing clear explanations regarding examination results.
  • Reduced errors in tax assessments by meticulously reviewing complex tax returns and identifying discrepancies.
  • Prevented revenue loss by diligently investigating potential fraud cases and taking appropriate actions when necessary.

CONTACT TRACER

NEW YORK STATE – DEPARTMENT OF HEALTH
12.2020 - 09.2021
  • Conducted thorough interviews to collect contact information and health status of individuals exposed to COVID-19.
  • Coordinated with local health departments to streamline communication and reporting processes for contact tracing efforts.
  • Analyzed data trends to identify potential outbreaks and advise on public health responses.
  • Developed training materials for new contact tracers, enhancing onboarding efficiency and knowledge retention.
  • Implemented quality assurance protocols to ensure accuracy in data collection and reporting processes.
  • Facilitated community outreach initiatives, promoting awareness of testing and vaccination resources available to the public.
  • Collaborated with healthcare providers to track patient progress, ensuring timely follow-up actions were taken as needed.
  • Mentored junior staff members, fostering a supportive environment that encouraged professional growth and development in contact tracing practices.
  • Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
  • Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
  • Provided comprehensive reports to supervisors regarding case progress, trends observed, and potential areas for improvement in contact tracing methods.

CO-OWNER/MANAGER

SAL AND KELLY PROMOTIONS
03.2017 - 08.2021
  • Developed and implemented promotional strategies to enhance brand visibility and market reach.
  • Led team in executing high-impact events, ensuring seamless logistics and customer engagement.
  • Analyzed market trends to identify new opportunities for revenue growth and product expansion.
  • Established partnerships with local businesses to enhance service offerings and drive collaboration.
  • Streamlined operational processes, improving efficiency and reducing event turnaround times.
  • Monitored budget allocations for events, ensuring cost-effective use of resources while maintaining quality standards.
  • Coordinated marketing campaigns across multiple channels to boost audience engagement and attendance at events.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.

CO-OWNER/MANAGER

PLAY N’ TRADE VIDEO GAMES
07.2007 - 01.2011
  • Mentored junior staff on best practices in event planning and client relations management.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.

GIRL SCOUT LEADER - VOLUNTEER

GIRL SCOUTS OF SUFFOLK COUNTY
09.2001 - 06.2006
  • Facilitated troop meetings, fostering teamwork and leadership skills among young girls.
  • Developed and implemented engaging programs aligned with Girl Scouts' mission and values.
  • Trained and mentored adult volunteers, enhancing their effectiveness in guiding troops.
  • Organized community service projects, promoting civic engagement and social responsibility.
  • Evaluated program outcomes, refining activities to improve participant engagement and satisfaction.
  • Collaborated with local organizations to expand resources and opportunities for troop members.
  • Established and maintained safe and positive environment for Girl Scouts to grow, learn and have fun.
  • Encouraged Girl Scouts to develop own leadership skills through hands-on experiences.
  • Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.

TAX EXAMINER

INTERNAL REVENUE SERVICE
02.1990 - 02.1996
  • Reviewed discrepancies in taxpayer accounts, initiating investigations to resolve issues efficiently.
  • Collaborated with team members to refine audit processes, enhancing overall workflow efficiency.
  • Analyzed tax returns to ensure compliance with federal regulations and accuracy of reported information.
  • Conducted thorough research on tax laws and policies, ensuring up-to-date understanding for accurate decision-making.
  • Prepared detailed reports summarizing findings from audits, facilitating informed decision-making for management review.
  • Led initiatives to streamline documentation processes, resulting in reduced processing times for tax examinations.
  • Ensured timely processing of returns through efficient workload management and attention to detail.
  • Communicated with taxpayers in writing and by telephone.
  • Collaborated with team members to enhance overall efficiency and effectiveness within the department.
  • Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.

Education

Psychology, Chemistry

KING’S COLLEGE
WILKES-BARRE, PA
01.1990

Skills

  • Customer service

  • Problem solving

  • Critical Thinking

  • Multi-tasking

  • Negotiations

  • Quality assurance

  • MS WORD, EXEL, OUTLOOK, OFFICE

  • PDF Editing

  • Flexibility

  • Communication

  • Teamwork

  • Organization

  • Creativity

  • Emotional Intelligence

  • Responsibility

  • Attention to detail

  • Mathematics

  • Marketing

  • Typing approximately 55 words per minute

  • Team management

  • Auditing techniques

  • Tax law expertise

  • Verbal and written communication

  • Research and documentation

  • Staff training

  • Project management

  • Skilled in Microsoft 360

  • Teamwork and collaboration

  • Problem-solving

  • Time management

  • Leadership skills

  • Problem-solving abilities

  • Multitasking Abilities

  • Reliability

  • Excellent communication

  • Critical thinking

  • Organizational skills

  • Decision-making skills

  • Active listening

  • Data entry skills

  • Recordkeeping and documentation

  • Teamwork skills

  • Relationship building

  • Team building

  • Microsoft office proficiency

  • Task prioritization

Timeline

Lead Tax Examiner/Tax Examiner

INTERNAL REVENUE SERVICE
08.2021 - 07.2025

CONTACT TRACER

NEW YORK STATE – DEPARTMENT OF HEALTH
12.2020 - 09.2021

CO-OWNER/MANAGER

SAL AND KELLY PROMOTIONS
03.2017 - 08.2021

CO-OWNER/MANAGER

PLAY N’ TRADE VIDEO GAMES
07.2007 - 01.2011

GIRL SCOUT LEADER - VOLUNTEER

GIRL SCOUTS OF SUFFOLK COUNTY
09.2001 - 06.2006

TAX EXAMINER

INTERNAL REVENUE SERVICE
02.1990 - 02.1996

Psychology, Chemistry

KING’S COLLEGE

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