Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Duncan

Milwaukee

Summary

Compassionate caregiver with extensive experience at Belwood, enhancing clients' quality of life through personalized support and effective time management. Proven ability to resolve issues and provide exceptional customer service, ensuring client satisfaction. Dependable and responsible, skilled in multitasking and maintaining a flexible schedule to meet diverse needs.

Overview

5
5
years of professional experience

Work History

Caregiver

Belwood
03.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Caregiver, Special Needs

Shays Safe Haven
07.2025 - 08.2025
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.

Cashier

Walmart
02.2022 - 05.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Call Center Representative

MOHELA
10.2020 - 06.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

English

Custer High School
Milwaukee, WI
06.2009

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Multitasking and organization
  • Strong ethics
  • Flexible schedule
  • Verbal and written communication skills
  • Customer support
  • Customer service

Timeline

Caregiver, Special Needs

Shays Safe Haven
07.2025 - 08.2025

Caregiver

Belwood
03.2024 - Current

Cashier

Walmart
02.2022 - 05.2023

Call Center Representative

MOHELA
10.2020 - 06.2021

English

Custer High School

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