Hi, I’m
Bianca Emmamae Harvey
Richfield,MN
Summary
Motivated professional with a focus on teamwork and productivity. Exceptional organizational abilities paired with strong communication skills enhance collaborative efforts. Dependable and committed to achieving high-quality outcomes.
Overview
1
Certification
Work History
Allina Health
Medical Assistant
Job overview
- Daily rooming of patients for diverse providers streamlined clinic workflow.
- Administered vaccines and took vitals, reinforcing preventive healthcare measures.
- Executed ear lavage and provided wound care to enhance recovery.
- Maintained detailed patient chart documentation for effective medical recordkeeping.
Fairview Health
Medical Assistant
Job overview
- Executed patient rooming, monitored vital signs, administered vaccinations, and conducted minor procedures in urgent care.
- Provided critical support during trauma and emergency care situations.
Park Nicollet
Medical Assistant
Job overview
- Supported providers in family medicine clinic operations.
- Managed care for numerous pediatric patients while maintaining accurate records.
United Airlines
Customer Service Representative
Job overview
- Assisted passengers at ticket counters and kiosks with check-in processes.
- Facilitated baggage check-in and provided support during flight delays.
Delta Airlines
Customer Experience Specialist
Job overview
- Handled reservations and flight inquiries in a call center setting.
- Supported flight changes, cancellations, and SkyMiles-related issues for enhanced customer experience.
- Responded to customer queries, ensuring efficient resolution of booking concerns.
- Assisted with flight adjustments and cancellations to meet customer needs.
- Resolved SkyMiles issues to maintain member satisfaction.
- Facilitated seamless call center reservations, addressing flight-related questions promptly.
Sun Country Airlines
Customer Service Representative
Job overview
- Facilitated call center operations focused on reservations and customer support.
American Airlines (formerly US Airways)
Ramp Agent
Job overview
- Daily rooming of patients for diverse providers streamlined clinic workflow.
- Administered vaccines and took vitals, reinforcing preventive healthcare measures.
- Executed ear lavage and provided wound care to enhance recovery.
- Maintained detailed patient chart documentation for effective medical recordkeeping.
Education
DeVry UniversityOnline
Associate's Degree Coursework from Human Relations
9 2022
EMS Pathways AcademyMinneapolis, MN
Emergency Medical Technician Program
8 2018
University Overview
Completed August 2018
Anthem College (formerly High Tech Institute)Saint Louis Park, MN
Medical Assistant Certificate
1 2011
Inver Hills Community CollegeInver Grove Heights, MN
GED
1 2008
Skills
High-Pressure effectiveness
Patient privacy protection standards
Kindness
Scheduling for patient care
Information entry
Life-saving technique
Venipuncture methods
Healthcare terminology comprehension
Emergency management strategy
Focus on patient needs
Healthcare traffic management
Problem-solving in conflict
Versatile
Certification
- Basic Life Support (BLS) - CPR and AED. Issued through American Red Cross. February 2026
- Certificate of Training
PCA and CFSS support worker Training
CFSSPCA123736220240413
License
Behavior Technician
- Behavioral Health and social service provider.
NPI -1558184036
Timeline
DeVry University
Associate's Degree Coursework from Human Relations
EMS Pathways Academy
Emergency Medical Technician Program
Anthem College (formerly High Tech Institute)
Medical Assistant Certificate
Inver Hills Community College
GED
Medical Assistant
Allina Health
Medical Assistant
Fairview Health
Medical Assistant
Park Nicollet
Customer Service Representative
United Airlines
Customer Experience Specialist
Delta Airlines
Customer Service Representative
Sun Country Airlines
Ramp Agent
American Airlines (formerly US Airways)