BIANCA FERNANDEZ
Phoenix,AZ
Summary
Build, manage, and develop a tax business comprised of 50 employees and 7 offices, provided coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures. Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in 200% ROI increase, and reduction in wasted materials by 50%. Communicate with diverse client, build rapport and long-term relationships, and achieve client satisfaction. 65% client retention. Generated 300 for returns in 4 months, exceeding goal by 200%.
Overview
10
10
years of professional experience
Work History
Federal Tax Preparer Agency Owner
Perfect Strides LLC
03.2016 - Current
- Over 9 years of experience in federal tax preparation for individuals and businesses
- Expertise in the areas of tax law, financial analysis, and filing procedures
- Successfully owned and operated a tax preparation agency since 2016
- Coordinated with clients to provide accurate tax returns, and ensure compliance with government regulations
- Excellent communication skills, ability to explain complex tax laws and regulations to clients
- Knowledge of computerized tax preparation software, such as TurboTax and ProSeries
- Responsible for managing the tax preparation agency, including customer service, marketing, and budgeting
- Wellversed in IRS tax forms and filing requirements
AREA MANAGER
Super Star Car Wash
10.2022 - 10.2025
- Oversee daily operations to ensure compliance with company standards.
- Mentor and develop team members to enhance performance and productivity.
- Implement operational strategies to improve service delivery across multiple locations.
- Analyze market trends to identify opportunities for business growth and improvement.
Building Manager
Opulence Consulting LLC
02.2019 - 12.2022
- Oversaw property maintenance, repairs, and tenant relations
- Developed budgets and financial plans for properties
- Ensured safety protocols and codes were met
- Conducted regular building inspections and tenant surveys
- Supervised staff of janitorial and maintenance personnel
- Performed recordkeeping duties, including tracking leases and rental payments
- Negotiated service and maintenance contracts with vendors
- Developed marketing strategies to attract new tenants and retain existing tenants
Whole Sale Drop Shipping
Rich Bixch LLC
07.2020 - 05.2022
- Developed and maintained relationships with retailers and manufacturers to maximize product distribution
- Negotiated and implemented contracts with vendors to ensure the best pricing and customer satisfaction
- Monitored sales and profit margins to optimize drop shipping processes
- Analyzed market trends and competitor data to adjust sales strategies
- Implemented pricing strategies to optimize customer experience
Education
GED -
Maricopa Community Colleges, Phoenix College
Phoenix, AZ04-2012
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
Accomplishments
- Grew business through word of mouth referrals and focusing on quality tax preparation.
- Managed 30 team members focused on CLOSING SALES, with strong track record of exceeding objectives.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
AREA MANAGER
Super Star Car Wash
10.2022 - 10.2025
Whole Sale Drop Shipping
Rich Bixch LLC
07.2020 - 05.2022
Building Manager
Opulence Consulting LLC
02.2019 - 12.2022
Federal Tax Preparer Agency Owner
Perfect Strides LLC
03.2016 - Current
GED -
Maricopa Community Colleges, Phoenix College