Bianca Fredrick
BATONROUGE,LA
Summary
Assertive Correctional Officer experienced in inmate supervision and security compliance within correctional facilities. Achieved safety and order through effective communication, conflict resolution, and thorough incident documentation. Focused on maintaining safety and efficiency while responding to emergencies and preventing contraband in housing areas.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Correctional Officer
State Of Louisiana Department Of corrections
Saint Gabriel, Louisiana
07.2025 - 09.2026
- Monitored offender housing areas for safety and security compliance at Louisiana Department of Corrections.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Enforced facility rules and corrected inmate behavior using professional verbal commands.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Conducted searches of inmates, cells, and property for contraband and weapons.
- Escorted offenders during movement, court trips, and medical appointments.
- Responded to alarms, disturbances, and emergencies using approved security procedures.
- Documented incidents, shift activities, and inmate behavior in correctional reports.
Customer Service Representative
Aillance ground
Houston, Tx
04.2023 - 01.2024
- Assisted passengers with check-in, boarding, and baggage questions at ground operations desk.
- Responded to customer inquiries using clear, professional communication throughout service interactions.
- Coordinated with ramp staff, gate agents, and dispatch on passenger service issues.
- Resolved complaints and delays while maintaining calm support during busy airport operations.
- Processed baggage claims and service requests according to company procedures.
- Updated flight and service information for travelers and airport support teams.
- Documented customer concerns, incidents, and follow-up actions in service records.
Education
Cypress Park High School
Houston, TxSkills
- Offender monitoring
- Contraband searches
- Security screening
- Restraint procedures
- Escort procedures
- Emergency response
- Incident reporting
- Policy enforcement
- Conflict de-escalation
- Situational awareness
- Attention to detail
- Effective communication
Accomplishments
- Warden award of excellence
Certification
- CPR certification
Timeline
Correctional Officer
State Of Louisiana Department Of corrections
07.2025 - 09.2026
Customer Service Representative
Aillance ground
04.2023 - 01.2024
Cypress Park High School