BIANCA GAITER
WEST HARTFORD,USA
Summary
Dynamic professional with a proven track record at Amazon, enhancing package flow for timely deliveries and exceeding sorting targets. Skilled in conflict resolution and cash handling, I excel in high-pressure environments, driving sales and customer satisfaction at Nordstrom through top-notch service and problem-solving. Achieved high retention rates by fostering teamwork and quality assurance.
Overview
3
3
years of professional experience
Work History
Sortation Center Associate
Amazon
Manchester, USA
11.2024 - 01.2025
- Streamlined package flow at Amazon Sortation Center, leading to improved delivery times
- Consistently met and exceeded daily sorting targets, contributing to operational excellence
- Fostered teamwork in high-pressure environment at Amazon Sortation Center
- Coordinated with cross-functional teams to ensure smooth operations during peak seasons
Customer Service/Sales Associate
Nordstrom
Farmington, USA
12.2021 - 11.2024
- Assist customers with purchases, boosting sales and satisfaction through personalized service
- Resolve customer issues promptly, maintaining high retention and loyalty
- Cash Handling/ Drive Sales in Credit Cards
- Train new employees on service protocols, ensuring consistent quality and performance
- Drove customer retention through personalized service, resolving issues swiftly and maintaining high satisfaction levels
Education
ASSOCIATES - PSYCHOLOGY
Capital Community College
Hartford01-2026
Skills
- Conflict resolution
- Problem solving
- Time management
- Cash handling
- Customer service
- Quality Assurance
Timeline
Sortation Center Associate
Amazon
11.2024 - 01.2025
Customer Service/Sales Associate
Nordstrom
12.2021 - 11.2024
ASSOCIATES - PSYCHOLOGY
Capital Community College