Vanita Jones
Ellenwood,GA
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
26
26
years of professional experience
Work History
Sortation Center Associate
Amazon
5663 Third Army Road, Acworth, GA 30101
11.2025 - 01.2026
- Managed daily operations to ensure efficient order processing and fulfillment.
- Optimized inventory management through accurate tracking and reporting processes.
- Implemented process improvements to enhance workflow efficiency within the center.
- Collaborated with cross-functional teams to resolve logistical challenges promptly.
- Maintained a clean and organized workspace, contributing to a positive work environment for all staff members.
Semi-Retirement
Self-employeed
Ellenwood, GA
06.2024 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
Warehouse Fulfillment Associate
Amazon
Stone Mountain, GA
02.2022 - 06.2024
- Coordinated with cross-functional teams to streamline workflows and optimize resource allocation.
- Monitored performance metrics to identify areas for process improvement and operational excellence.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Oversaw daily order fulfillment processes to ensure timely and accurate deliveries.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Printed labels, packaged boxes, and loaded into outbound containers.
Delivery Service Driver
GB Logistics, LLC
Philadelphia, PA
09.2020 - 12.2021
- Delivered packages efficiently, ensuring timely service and customer satisfaction.
- Operated delivery vehicles while adhering to safety regulations and best practices.
- Navigated routes effectively using GPS technology, optimizing delivery times.
- Maintained accurate records of deliveries, including mileage and fuel consumption.
Customer Service Specialist 3
STATE BOARD OF WORKER'S COMP (SBWC)
Atlanta, GA
07.2008 - 04.2020
- Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems that can help drive the effectiveness of the department.
- Responsible for providing support for our WC Online registered users.
- Required to maintain a certain level of proficiency in the use of Microsoft Systems.
- Has a good understanding of our Integrated Claims Management System (ICMS).
- Composes and generates written responses to customer inquiries directed to the division.
- Assist walk in customers as needed.
- Responsible for daily processing of the Information and Referral Queue.
- Assists customers, applicants, visitors, personnel and /or officials regarding regulations, policies and procedures.
- Assist the Division Director in quality control testing.
- Background in supervising up to 20 employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Provided basic technical support for clients on wide range of WC Online company products.
- Directed customers to appropriate departments for additional support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized databases, logs and Online Filing sources to locate and verify information.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Performed data entry with ICMS software to record call notes, suggestions and questions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Clerk 2 General- Copy Unit/Claims Processor
State Board Of Worker's Compensation(SBWC)
Atlanta, GA
06.2000 - 07.2008
- Increased customer satisfaction by resolving Worker's Compensation issues.
- Acted as worker's compensation claims expert, answering internal and external questions and inquiries.
- Worked with internal customers to understand needs and provide claims assistant service.
- Evaluated accuracy and quality of data entered into agency management system.
- Reported policy changes and company conditions affecting customer satisfaction.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Verified accuracy of worker's compensation records to maintain accuracy of records database.
- Answered questions posed by insured and attorneys.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Followed up with customers on unresolved issues.
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
- Maintained claims data in ICMS systems.
Education
High School Diploma -
Booker T. Washington High School
Atlanta, GA06.1983
General Studies
Georgia State University
Atlanta, GASkills
- PROFESSIONAL SUMMARY
- Brings 21 plus years of experience in customer service with experience supervising up to 20 employees Understands external and/or internal customer service procedures that provide services and information to; honor all Agency commitments to customers by providing helpful, courteous, accessible, responsive and knowledgeable service Cooperates with others to accomplish common goals; works with employees within and across her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others Committed to high quality standards and meets deadlines; maintains focus on Agency goals Exceptional communication and organizational skills; dedicated to servicing clients
- Call Center Specialist
- Established Leadership Skills
- Outstanding Oral & Written Skills
- Good communication skills
- Key Strengths
- Customer Service
- Claims Processing Proficient
- Proficient in Microsoft Office
- Microsoft Office
- Technical Support
Additional Information
ADDITIONAL WORK HISTORY
Presently, contracting my nanny services on Sittercity Inc.
Started contracting May 2021.
I have worked with school age, preschool age, toddlers and newborns.
I enjoy the freedom that contracting my services allows me to choose how,when and where I work.
Reading, Writing , Exercising and Travel
I enjoy reading History, Self Help and Spiritual books. I am presently taking a course in writing online with AWIA , American Writers and Artist Institute. I also enjoy the research part of writing. Finding new and interesting information that helps you see the world different.
Exercise workouts are important to your overall well being and I particularly take pleasure in cardio for the brain boosting factor.
Travel is my way to enhance my knowledge of self awareness while also learning different cultures and cuisines ( oh I also love to cook).
Timeline
Sortation Center Associate
Amazon
11.2025 - 01.2026
Semi-Retirement
Self-employeed
06.2024 - 09.2025
Warehouse Fulfillment Associate
Amazon
02.2022 - 06.2024
Delivery Service Driver
GB Logistics, LLC
09.2020 - 12.2021
Customer Service Specialist 3
STATE BOARD OF WORKER'S COMP (SBWC)
07.2008 - 04.2020
Clerk 2 General- Copy Unit/Claims Processor
State Board Of Worker's Compensation(SBWC)
06.2000 - 07.2008
High School Diploma -
Booker T. Washington High School
General Studies
Georgia State University