Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bianca Galvan

Fort Worth,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every guest a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Server

Buffalo bros
Fort Worth, Tx
12.2024 - 02.2026
  • Provided exceptional customer service in a fast-paced dining environment.
  • Managed table assignments and ensured timely service throughout shifts.
  • Collaborated with kitchen staff to ensure accurate food preparation and delivery.

Collections Agent

Bail Bonds
Dallas
01.2024 - 08.2024
  • Managed high-value accounts, implementing strategic collection methods.
  • Negotiated payment plans, ensuring timely resolutions.
  • Improved recovery rates through data-driven approach.
  • Partnered with legal teams to navigate complex cases.
  • Developed rapport with clients, fostering cooperative solutions.
  • Contributed to team success through knowledge sharing.
  • Provided empathetic customer service while maintaining professional boundaries.
  • Offered financial guidance to debtors.
  • Ensured compliance with legal and ethical standards.

Sales associate

Metro by T-Mobile
Dallas
05.2020 - 07.2021
  • Drove sales growth through personalized customer service, consistently exceeding monthly targets.
  • Implemented innovative strategies to boost store performance.
  • Optimized inventory management, reducing stockouts and increasing product availability.
  • Streamlined checkout process, improving customer satisfaction scores.

Hostess/Togo

Chilis
Dallas
10.2018 - 04.2020
  • Greeted and seated guests, ensuring optimal table turnover and customer satisfaction.
  • Managed takeout orders, reducing wait times and increasing order accuracy.
  • Trained new staff on hosting and to-go procedures, enhancing team efficiency.
  • Resolved guest complaints promptly, maintaining high customer service standards.

Education

Phlebotomy Training Specialist
08.2025 - 08.2025

High School Diploma -

Graduation Alliance

Skills

  • Inventory Management
  • Team Leadership
  • Conflict Resolution
  • Time Management
  • Sales Strategy

Languages

Spanish, Highly proficient

Timeline

Phlebotomy Training Specialist
08.2025 - 08.2025

Server

Buffalo bros
12.2024 - 02.2026

Collections Agent

Bail Bonds
01.2024 - 08.2024

Sales associate

Metro by T-Mobile
05.2020 - 07.2021

Hostess/Togo

Chilis
10.2018 - 04.2020

High School Diploma -

Graduation Alliance
Bianca Galvan