Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Languages
Timeline
Hi, I’m

BIANCA GAMEZ

Henderson,NV
BIANCA GAMEZ

Summary

Cheerful cocktail waitress offering experience in fast-paced hotel and casino's with short-order restaurant settings. I Promote customer comfort and enhanced experiences by answering questions and responding to patrons concerns. Maintains service standards and follows safe service regulations.

Always ready to help team members by taking on additional tasks. I thrive under pressure and I go above and beyond to create unforgettable guest experiences.

Friendly, reliable, enthusiastic, and detail oriented.

I am seeking a new career role with a company who will allow me to utilize my 7 plus years in the serving industry.

Overview

7
years of professional experience
4
Certification

Work History

Wynn Las Vegas

Cocktail Waitress
03.2022 - 07.2023

Job overview

  • Ensured all guests are welcomed, were given responsive service and recommended specials, and replenished drinks as needed.
  • Served Patrons Drinks as requested, delivered them in a fast and friendly manner and garnished them with fresh fruit.
  • Up sell alcohol, obtain alcohol knowledge, and paired food with wines and beverages.
  • Maintain se, professional, and gracious service at all times.
  • Forbes standard and accurate debit/cash drawers, reward cards, and room charges.
  • Worked well under pressure, stress, and multitasked multiple work projects.
  • Wiped down tables, ashtrays, and cleaned work area.
  • Did all my work duties during high volume shifts.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained high levels of lounge safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.

Hyatt Regency

Cocktail Waitress
03.2012 - 06.2021

Job overview

  • Greeted guests, delivered exceptional customer service, took guests drink order, and delivered them in a timely manner.
  • Suggestively up sell alcoholic beverages and menu items.
  • Properly garnished all drinks with fresh fruit.
  • Served patrons on the gaming floor and ensured all glassware was free from casino.
  • Cleaned, stocked, and organized the work station.
  • Suggested menu specialties additional items to customers to increase restaurant sales.
  • Served alcoholic and non-alcoholic beverages on gaming floor.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked in a fast pace, high volume, large group, and casino environment.

Education

Truckee Meadows Community College
Reno, NV

Associate of Science from General Studies
06.2012

Edward C Reed High School
Sparks, NV

High School Diploma
05.2009

Skills

  • Forbes Standard
  • Safe Food Handling
  • Cash/Card/Room Handling
  • Casino
  • Customer Service
  • Order Accuracy
  • Suggestive Selling
  • Customer Needs Assessments
  • Daily Specials Memorization
  • Sales Strategies
  • Guest Flow
  • Beverage Expertise
  • Food and Beverage Pairings
  • Order Accuracy and Delivery
  • Wine and Liquor Service
  • Transactions and Cash Handling
  • Menu Memorization and Presentation
  • Alcohol Knowledge
  • Multitasking

Accomplishments

  • Achieved lead cocktail waitress by completing full training with accuracy and efficiency.
  • Achieved new training through effectively helping new hires.
  • Collaborated with team of new beverage management in the development of going under new polices and work standards.

Additional Information

Eccentric, Reliable, Hard-working, Dedicated, and Perfectionist.

My strong passion in the serving industry truly brings out my skills that make me a strong and knowledgeable cocktail waitress.

I am genuinely a caring person and my hard work and reliability will show case my skills. Staying positive and I am always striving to be the best, while leading my team to greatness and receiving positive and perfect guest experiences.

Certification

  • Forbes Training-2022
  • Sheriffs Card-2022
  • Alcohol Awareness-2022
  • Food Handlers Card-2022
  • Bartending License- 2021
  • Honor Roll- 2000
  • Shift Leader-2018


Languages

Spanish
Native or Bilingual

Timeline

Cocktail Waitress

Wynn Las Vegas
03.2022 - 07.2023

Cocktail Waitress

Hyatt Regency
03.2012 - 06.2021

Truckee Meadows Community College

Associate of Science from General Studies

Edward C Reed High School

High School Diploma

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BIANCA GAMEZ