Bianca Garcia
South Gate,CA
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never let any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Guest Services Receptionist
PhyNet Dermatology
Downey, California
03.2025 - Current
- Greeted 30+ patients daily, provided necessary paperwork, scanned IDs, and assisted with patient care to enhance patient experience.
- Scheduled and confirmed appointments through clinic's electronic health record system, ensuring efficient patient flow.
- Assisted patients with completing forms and verifying insurance information promptly.
- Answer phone calls to address inquiries and provide necessary information.
- Maintained cleanliness and organization of reception area, creating a welcoming environment for patients and visitors.
- Performed general clerical duties such as filing documents, photocopying, scanning documents into computer systems.
Guest Services Supervisor
European Wax Center
Katy, Texas
04.2023 - 11.2024
- Oversaw front desk operations, ensuring smooth check-ins, check-outs, and accurate cash handling.
- Resolved escalated customer complaints and disputes, maintaining professionalism and adherence to company guidelines.
- Trained new staff on customer service best practices and adherence to company standards, enhancing guest experience.
- Conducted regular team meetings to enhance communication and collaboration.
- Prepared reports related to occupancy rates, revenue generated from guest services.
Assistant Sales Manager
SunsUp
Commerce, California
01.2022 - 03.2023
- Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
- Monitored competitor activities to inform strategic decision-making within the sales team.
- Taught new associates sales tactics and performance improvement techniques.
- Resolved escalated customer inquiries or complaints in a timely manner.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06-2018
Skills
- Appointment scheduling
- Front desk operations
- Patient support
- Customer service
- Financial transactions
- Training staff
- Complaint resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Guest Services Receptionist
PhyNet Dermatology
03.2025 - Current
Guest Services Supervisor
European Wax Center
04.2023 - 11.2024
Assistant Sales Manager
SunsUp
01.2022 - 03.2023
High School Diploma -
Woodrow Wilson High School