Laura Truong
Vinci Nail Spa
Jamestown,NC
3
years of professional experience
Biology student on the Pre-PA track with hospital-based experience as a Nurse Technician, providing direct patient care in an acute-care setting.2 years experience in patient care, documentation, clinical tasks, as well as working with the nursing staff, with additional experience in front-desk operations and customer service.. Dedicated to providing compassionate and comfortable patient-centered care while continuing to build and improve clinical experience in healthcare.
Work History
Receptionist/Assistant Guest Services Manager
3 Months- Welcomed and assisted customers from check-in through their appointments, including seating guests at service stations, answering questions, and providing attentive service.
- Answered incoming phone calls and appointment scheduling while maintaining an organized front desk and smooth flow of daily operations.
- Provided refreshments and personalized customer service as well as responding to requests and helping create a welcoming experience.
- Addressed customer concerns and complaints professionally, resolving issues when possible and communicating with staff to ensure a positive customer experience.
Nurse Technician/ Certified Nurse Assistant
2 Years 1 Month- Cared for 10-12 patients per shift in a hospital setting, assisting with ADLs, vital signs, mobility, hygiene, patient transfers, while prioritizing patient comfort and safety.
- Assisted patients with all their daily needs including mobility, hygiene, toileting, while maintaining privacy and dignity.
- Performed routine clinical care including EKGS, bladder scans, blood glucose checks, foley catheter care, vital signs, and intake/output and documenting all findings.
- Obtained and properly documented patient behavioral changes, as well as clearly communicating any changes in patients' condition to RNs and nursing staff.
- Maintained a safe patient environment by following hospital infection control protocols, cleaning equipment, and keeping supplies stocked.
Education
Bachelor of Science (B.S) - Biology, Pre-PA track
- Activities: Vietnamese Student Association Club President, Vietnamese Eucharistic Youth Movement (Youth Leader), UNCG Pre-PA Club, Backpack Beginnings Volunteer Service
- Relevant Coursework: Biology and Chemistry
- Dean's List 2023-Present
- GPA: GPA: 3.9/4.0; Departmental GPA: 3.8/4.0
- Inez Coldwell Scholarship Recipient
Skills
Appointment scheduling
Electronic Health Records: Epic EMR
Reception area maintenance
Maintaining cleanliness
Patient care
BLS CPR/AED certified
Language: English & Vietnamese
Timeline
Receptionist/Assistant Guest Services Manager
Vinci Nail Spa
05.2026 - CurrentRead More
Nurse Technician/ Certified Nurse Assistant
Wesley Long Cone Health
12.2023 - 01.2026Read More
University of North Carolina Greensboro
Bachelor of Science (B.S) from Biology, Pre-PA track
Read More