Krystie “Márella” De Armas Oceguera
Austin ,TX
Summary
Multitasking Veterinarian Assistant willing to work any shift and offering great work ethic with excellent job attendance. Animal lover with over 2 years of successfully assisting veterinarians in surgery and taking medical histories. Committed to learning new tasks and considered highly motivated employee.
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
5
5
years of professional experience
Work History
Guest Services Assistant
Thinkery
10.2025 - Current
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Trained and supervised employees on office policies and procedures.
- Served as corporate liaison for finance, IT, and marketing departments.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Leasing Consultant
Cielo Apartments
12.2024 - 09.2025
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Collected rent and tracked resident payments and information in computer system.
- Greeted clients, showed apartments, and prepared leases.
- Communicated effectively with owners, residents, and on-site associates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated leads for sales and rental properties through cold calls and referrals.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Responded to Common Area Maintenance (CAM) inquiries.
- Planned special events such as lotteries, dedications and project tours.
- Completed annual rent calculations using housing database software.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Kept properties in compliance with local, state, and federal regulations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Assistant Store Manager
Kohls
10.2024 - 06.2025
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
Retail Sales Consultant
Swarovski
04.2025 - 05.2025
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers complete purchases, locate items, and join reward programs.
- Exceeded sales goals by 90% utilizing exemplary customer service skills.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed bakery department products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant Manager
MAC Cosmetics
08.2022 - 12.2024
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Veterinary Assistant
Emancipated
03.2021 - 05.2023
- Assisted senior staff with blood analyses and physical assessments.
- Collected patient biopsies and blood samples for laboratory analysis.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Groomed and bathed animals to maintain hygiene and appearance.
- Educated clients on post-surgical care and nutrition.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Observed animals for signs of distress or illness.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Followed safety protocols for handling animals.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted veterinarians with euthanasia of animals.
- Monitored vital signs and provided nursing care for animals.
- Collected and processed samples for laboratory testing.
- Prepared and administered diets and feedings according to instructions.
- Performed testing and completed blood counts.
- Monitored laboratory animal behavior and health.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Maintained clean and safe animal living areas.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Prepared animals for surgical procedures.
Education
GED - Business
Austin Community College
Austin, Texas, TXSkills
- Supervising staff
- Data-driven decision making
- Seasonal planning
- Vendor negotiation
- Inventory management
- Expert in POS software
- Pricing strategy
- Product lifecycle management
- Loss prevention strategies
- Promotional planning
- Vendor negotiations
- Vendor communications
- Demand planning
- Merchandise selection
- Identifying sales trends
- Competitive analysis
- Monitoring inventory
- Stock control
- Consumer behavior analysis
- Sales trend analysis
- Merchandise planning
- Staff supervision
- Performance metrics analysis
- Property management
- Goal oriented
- Lease administration
- Financial acumen
- Fair housing policies
- Business processes and procedures
- Local market conditions
- Prospecting assistance
- Property tours and inspections
- Sales and marketing aptitude
- Application management
- Property tour coordination
- Lease oversight
- Resident assistance
- Business partnerships
- Lease renewals
- Telephone inquiry management
- Conduct necropsies
- Reception support
- Gowning and gloving procedures
- Patient bathing
- Pre-anesthetic preparation
- Animal restraint
- Surgical procedures and support
- Emergency and preventive care
- Lab operations
- Careful restraint
- Appointment scheduling
- Diagnostic imaging
- Animal nutrition
- Animal grooming
- Post operative care
- Reception area maintenance
- Proficient in KPI
- Procedure support
- Vaccine administration
- Laboratory procedures
- Physical examinations
- Sanitation protocols
- Animal handling
- Animal safety
- Cleaning and sanitizing
- Client communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Services Assistant
Thinkery
10.2025 - Current
Retail Sales Consultant
Swarovski
04.2025 - 05.2025
Leasing Consultant
Cielo Apartments
12.2024 - 09.2025
Assistant Store Manager
Kohls
10.2024 - 06.2025
Assistant Manager
MAC Cosmetics
08.2022 - 12.2024
Veterinary Assistant
Emancipated
03.2021 - 05.2023
GED - Business
Austin Community College