Bianca Gastelum
Borger
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Loan Specialist
Sun Loan Company
Borger, TX
10.2025 - Current
- Processed loan applications efficiently, ensuring compliance with company guidelines and regulatory standards.
- Assisted customers in understanding loan products, terms, and conditions to facilitate informed decisions.
- Maintained accurate records of loan transactions and customer interactions in the company's database.
- Conducted thorough financial assessments to evaluate applicants' creditworthiness and repayment capacity.
- Collaborated with team members to streamline the loan processing workflow, improving turnaround times.
- Provided excellent customer service by addressing inquiries and resolving issues related to loan applications.
- Monitored changes in lending regulations and updated internal policies to remain compliant.
- Evaluated risk factors associated with loan applications, recommending appropriate actions to mitigate potential losses.
Hhsc
Texas Health and Human Services
07.2022 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Pharmacy Technician
Cvs
10.2021 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Cake Decorator
Walmart
01.2015 - 10.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Education
Borger High School
Borger, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
- Organization and time management
- Verbal communication
Languages
- Spanish
- English
Timeline
Loan Specialist
Sun Loan Company
10.2025 - Current
Hhsc
Texas Health and Human Services
07.2022 - 02.2025
Pharmacy Technician
Cvs
10.2021 - 10.2022
Cake Decorator
Walmart
01.2015 - 10.2021
Borger High School