Bianca C. Gavilanes
Waltham,MA
Overview
8
8
years of professional experience
Work History
Sales Associate
Nike
Watertown, MA
06.2023 - Current
- Delivered exceptional customer service by addressing inquiries and providing product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and organization on the sales floor.
- Executed visual merchandising strategies to enhance product presentation and drive customer engagement.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Operated POS systems and handled transactions accurately in a fast-paced environment
Assembler
Evident Scientific
Waltham, MA
10.2022 - 12.2022
- Assembled precision optical instruments, ensuring adherence to quality standards and specifications.
- Operated hand tools and machinery, contributing to efficient production workflows.
- Conducted final inspections of assembled products, verifying functionality and compliance.
Store Associate
Dunkin Donuts
Lexington, MA
08.2020 - 01.2022
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated POS system for accurate transaction processing and cash handling.
- Maintained cleanliness and organization of store, adhering to health and safety standards.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Store Associate
Ocean State Job Lot
Waltham, MA
05.2018 - 09.2020
- Resolved customer inquiries and complaints efficiently, fostering a positive shopping experience.
- Implemented promotional displays effectively, contributing to increased product visibility and sales growth.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
High School Diploma -
Waltham High School
Waltham, MA05.2019
No Degree - Business
MassBay Community College
Wellesley, MA09.2027
Skills
- Communication: Ability to communicate in an effective manner through active listening and cooperation with colleagues Consistently maintains a positive attitude with colleagues as well as patrons encountered through work, Able to engage in critical thinking and quick problem solving
- Leadership: Quick to provide resolutions to conflicts taking place through critical thinking to ensure all parties are content and satisfied Able to multitask under pressure
- Languages: English and Spanish
Timeline
Sales Associate
Nike
06.2023 - Current
Assembler
Evident Scientific
10.2022 - 12.2022
Store Associate
Dunkin Donuts
08.2020 - 01.2022
Store Associate
Ocean State Job Lot
05.2018 - 09.2020
High School Diploma -
Waltham High School
No Degree - Business
MassBay Community College