BIANCA GODDARD
Grand Rapids,MI
Summary
Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Experience Banker/Lead Bank Teller
Huntington National Bank
Grand Rapids, MI
05.2025 - Current
- Assisted customers with daily banking transactions and account services, ensuring accuracy and efficiency to enhance customer satisfaction.
- Educated customers on banking products and digital tools to meet their financial needs.
- Resolved customer complaints by delivering tailored solutions and support, improving customer retention and trust.
- Supervised daily operations and staff activities, fostering a collaborative environment to maintain service quality.
- Trained new tellers on policies, procedures, and customer service standards.
- Managed vault inventory and ensured security protocols were followed.
Guest Services Supervisor
Live Nation Entertainment Inc.
Grand Rapids, Michigan
11.2023 - Current
- Increased overall efficiency by implementing process improvements that streamlined workflows within the Guest Services department.
- Coordinated with other departments to enhance guest service delivery.
- Facilitated independent and team efforts to meet departmental objectives.
Part Time Customer Service Representative
Fifth Third Bank
Grand Rapids, Michigan
09.2022 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Distributed cash and checks at the front counter to ensure customer transactions were processed efficiently. accurately while maintaining security of cash drawers.
- Balanced cash drawer daily, resolving discrepancies to ensure accurate cash flow records.
Education
Associate's degree - Business, Management, Marketing, and Related Support Services
Grand Rapids Community College
Grand Rapids01-2020
Certification
- NMLS
- Notary Stamp
Timeline
Customer Experience Banker/Lead Bank Teller
Huntington National Bank
05.2025 - Current
Guest Services Supervisor
Live Nation Entertainment Inc.
11.2023 - Current
Part Time Customer Service Representative
Fifth Third Bank
09.2022 - 05.2025
Associate's degree - Business, Management, Marketing, and Related Support Services
Grand Rapids Community College