Deborah Dapko
Northampton ,PA
Summary
To begin, good day to you,
I am seeking employment now after being retired. I had been busy with grandchildren and now they are in school and a part time position would be very welcomed. I am currently living in a 55 plus community therefore I know the elderly. However I’m a grandmother of 10 and very good with children
Customer service is a good fit even when the customers may be children
In between raising a family, I have always worked in customer service employment whether it be a store when I was younger or the years with a Wells Fargo Bank.
I work well with others and am friendly and most helpful. I appreciate the opportunity to get back to working again .
Thank you
Deborah Dapko Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Customer Service/bank Teller/back up Lead Teller
Wells Fargo
09.1988 - 12.2014
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
Education
High School Diploma -
South River High School
South River, NJSkills
- Customer Relationship Management
- Effective Customer Communication
- Financial Transactions
- Credit Card Applications
- Speaking Clearly
- Cash Flow and Reconciliation
- Security Procedures Knowledge
- Credit Card Transaction Processing
- Customer Service and Assistance
Timeline
Customer Service/bank Teller/back up Lead Teller
Wells Fargo
09.1988 - 12.2014
High School Diploma -
South River High School
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