Bianca Gonzalez
Lawton
Summary
To Perform the required customer experience providing efficient and competent service in a company where my experience, accomplishments, and proficient will allow me the opportunity for company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Geneneral Clerk II
Puyenpa Services LLC (Seasonal)
Lawton, OK
11.2022 - 05.2023
- Advanced in Processing 20-60 data matching issues daily
- Trained in placing and receiving calls from consumers, carefully following scripts and work instructions set in place
- Assisted customers with language carriers using interpreter services
- As needed caseworker for complete overview of applications
- Annually trained on carious product lines
- Maintained security on sensitive consumer information
- Skilled in processing on-file documents
Customer Service Representative
The Results Company
Paris, TX
03.2021 - 08.2022
- Placed calls to providers
- Submitted and received medical authorizations to and from medical professionals
- Abided by company policies and guidelines
- Evaluated patient's records
- Trained on maintaining consumer confidentiality
- Coordinated scheduling for patience
General Clerk II
Serco Inc
Lawton, OK
02.2018 - 07.2019
- Advanced in processing 20-60 data matching issues daily
- Trained in placing and receiving calls from consumer, carefully following scripts and work instructions set in place
- Assisted customers with language barriers using interpreter services
- As needed caseworker for complete overview of applications
- Annually trained on various product lines
- Maintained security on sensitive consumer information
- Skilled in processing on file documents
- Followed policy and procedures while maintaining company standards
Dental Assistant Extern
Aspen Dental
Lawton, OK
10.2016 - 11.2017
- Knowledgeable in instrument set-up
- Examined 4 to 5 patients per day with various dental instruments and equipment
- Closely examined patients medical history, and test results to verify necessity of dental procedures
- Exhibited expert knowledge of policies, procedures, ethical standards and laws regarding the delivery of dental care
- Strictly maintained the confidentiality of patients, families, colleagues and any sensitive situations
- Maintained accurate medical records and documented patient case history and detail
- Consistently followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies
Cashier
Subway
Lawton OK
11.2016 - 04.2017
- Processed customer transactions accurately and efficiently.
- Managed cash register, ensuring balanced cash drawers at shift end.
- Provided exceptional customer service, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area and workstations.
ICS Stocker Backroom
Walmart
Fort Worth, TX
08.2013 - 08.2015
- Organized and stocked merchandise according to planograms and inventory levels.
- Ensured compliance with safety standards while handling equipment and products.
- Monitored stock levels, promptly restocking shelves to maintain product availability.
- Collaborated with team members to optimize store layout for improved customer experience.
Education
Freight Dispatch And Broker Certification - Freight Dispatch And Broker
Boss Trucking Academy
ONLINE03-2026
High School Diploma -
North Texas Job Corps
McKinney, TX06-2010
Real Estate - Real Estate
Wright Real Estate School
Norman Ok09-2024
Dental Assistant License - Dental Assiting
Platt College
Lawton, OK11-2017
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
Certification
- Radiation Safety and Protection Course
- American Heart Association CPR
- Oklahoma board of Dentistry Dental Assistant Permit
- Real Estate Certification
- Freight Dispatch and Broker Certification
Timeline
Geneneral Clerk II
Puyenpa Services LLC (Seasonal)
11.2022 - 05.2023
Customer Service Representative
The Results Company
03.2021 - 08.2022
General Clerk II
Serco Inc
02.2018 - 07.2019
Cashier
Subway
11.2016 - 04.2017
Dental Assistant Extern
Aspen Dental
10.2016 - 11.2017
ICS Stocker Backroom
Walmart
08.2013 - 08.2015
Freight Dispatch And Broker Certification - Freight Dispatch And Broker
Boss Trucking Academy
High School Diploma -
North Texas Job Corps
Real Estate - Real Estate
Wright Real Estate School
Dental Assistant License - Dental Assiting
Platt College