Bianca Grassi
Miami,FL
Overview
5
5
years of professional experience
Work History
Sales Employee
St Thomas University Bookstore
Miami, FL
09.2023 - Current
- Providing support in customer service, assisting logistic, and organization.
- Improving and developing brand image.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Inventory management
Head Coach
FTLU Volleyball Club
Miami , FL
09.2024 - Current
- Successfully lead a competitive team, fostering teamwork, discipline, and sportsmanship among athletes
- Serve as a mentor, promoting growth, resilience, and strong work ethic among players
- Address and resolve conflicts or challenges within the team, promoting a positive and inclusive environment
- Designed and implemented comprehensive training programs tailored to team's strengths and weaknesses.
Intern
Casa Italia Design
Miami, USA
06.2023 - 08.2023
- Explored customer service skills, pared with self-control and problem solving
- Developed conflict resolution and accountability skills
- Coordinated the acquisition of new record and book keeping systems
- Assigned incoming communication to company
- Identified needs of customers promptly and efficiently.
Intern
Elementary School
Livorno, Italy
10.2020 - 10.2020
- Assisting, helping and interact in the educational process
- Teaching Italian and English language, History, Geography
- Acquisition of classroom management, professional development, communication skills, patience and physical stamina
- Teaching learning strategies, problem-solving and critical thinking
Intern
Associazione 'L'Alba'
Pisa, Italy
09.2020 - 09.2020
- Company Overview: L'Alba is a mental health association that provides a space where people can be listened, build a social network and be active in the society
- Acquisition of art therapy
- Providing support as a social facilitator
- L'Alba is a mental health association that provides a space where people can be listened, build a social network and be active in the society
Intern
Blu Cammello
Livorno, Italy
02.2020 - 02.2020
- Company Overview: Blu Cammello is a residential treatment facility for mental health dedicated to the welfare and recovery of patients
- Encouraged patients to discuss experiences in group and individual settings
- Worked along with health professionals to acquire new skills
- Observe and monitored patients' behavior and responses to treatment
- Blu Cammello is a residential treatment facility for mental health dedicated to the welfare and recovery of patients
Student Volunteer Coordinator
UNICEF ITALY
Pisa, Italy
12.2020 - 12.2020
- Teach multicultural issues, such as racism, cultural diversity, equity, and inclusion to elementary children
- Weekly lectures on different topics with powerpoint presentations
- Implemented interactive techniques, stories, paintings, and posters
- Verbal and non-verbal communication
- Summarized general idea of race equality and human rights
Education
Bachelor of Arts - Psychology
St Thomas University
Miami, Florida05.2025
Skills
- Fluent verbal and written communication skills
- Proficient in Office programs
- Critical thinking
- Details Oriented
- Analytical thinking
- Research proficiency
- Adaptability
- Judgment and decision making
- Group dynamics
- Administrative assistance
- Workplace diversity awareness
- Inclusivity
- Collaboration
- Employee engagement
- Integrity
Volunteer Work
- Feeding South Florida, 01/01/21, 12/31/24
- HandsOn South Florida, 01/01/21, 12/31/24
Languages
- Italian, Mother tongue
- English, C2
- Spanish, B2
Accomplishments
- Daktronics NAIA Scholar Athlete year 2022, 2023, 2024
- CSC Academic All-District year 2022, 2023
- Sun Conference Academic Team Member year 2022, 2023
- Sun Conference Libero of the year year 2021, 2022, 2023, 2024
- AVCA All-American year 2023
Timeline
Head Coach
FTLU Volleyball Club
09.2024 - Current
Sales Employee
St Thomas University Bookstore
09.2023 - Current
Intern
Casa Italia Design
06.2023 - 08.2023
Student Volunteer Coordinator
UNICEF ITALY
12.2020 - 12.2020
Intern
Elementary School
10.2020 - 10.2020
Intern
Associazione 'L'Alba'
09.2020 - 09.2020
Intern
Blu Cammello
02.2020 - 02.2020
Bachelor of Arts - Psychology
St Thomas University
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